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Cisco 12000 Series Hardware Troubleshooting Manual

Internet router line card failures
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Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures
Hardware Troubleshooting for Cisco 12000
Series Internet Router Line Card Failures
Contents
Introduction
Prerequisites
Requirements
Introduction
Valuable time and resources are often wasted replacing hardware that actually functions
properly. This document helps troubleshoot common hardware issues with the Cisco 12000
Series Internet Router, and provides pointers for identifying whether or not the fault is in the
hardware.
Note: This document does not cover any software-related failures except for those that are
often mistaken as hardware issues.
Prerequisites
Requirements
Readers of this document should have knowledge of these topics:
Hardware Troubleshooting for the Cisco 12000 Series Internet Router
Troubleshooting Line Card Crashes on the Cisco 12000 Series Internet Router
http://kbase/paws/servlet/ViewFile/15926/hwts_gsrlc_15926.xml?convertPaths=1[8/6/2010 3:56:13 PM]
TAC Notice: What's
Changing on TAC
Web
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Table of Contents
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  Summary of Contents for Cisco 12000 Series

  • Page 1: Table Of Contents

    Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures TAC Notice: What's Hardware Troubleshooting for Cisco 12000 Changing on TAC Series Internet Router Line Card Failures Help us help you. Contents Please rate this Introduction document.
  • Page 2: Components Used

    Hardware-Software Compatibility and Memory Requirements Whenever you install a new line card, module, or Cisco IOS software image, it is important to verify whether the router has enough memory, and that the hardware and software are compatible with the features you want to use.
  • Page 3: Identify The Issue

    When a router runs into problems, the Cisco Technical Assistance Center (TAC) engineer usually asks for this information. It is important to collect the show technical-support command output before you reload or power-cycle your device, because these actions can cause all information about the problem to be lost.
  • Page 4 Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures Slot 11: 0 crashes Slot 12: 0 crashes Slot 13: 0 crashes Slot 14: 0 crashes Slot 15: 0 crashes Router#show logging Syslog logging: enabled (2 messages dropped, 0 messages rate-limited, 0 flushes,...
  • Page 5 Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures HW config: 0x00 SW key: 00-00-00 PCA: 73-4775-02 rev E0 ver 2 HW version 2.0 S/N CAB0450G8FX MBUS: Embedded Agent Test hist: 0x00 RMA#: 00-00-00 RMA hist: 0x00...
  • Page 6: Line Card Crash

    Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures gp : 40F57DC0, sp : 41BB8EE8, s8 : 41023740, ra : 406914C8 EPC : 0x406914C8, SREG : 0x34008103, Cause : 0x00000010 ErrorEPC : 0x400B3A5C -Process Traceback= No Extra Traceback...
  • Page 7 Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures -Traceback= 400BEB08 40599554 4004FB64 4005B814 400A1694 400A1680 CONTEXT: $0 : 00000000, AT : 41040000, v0 : 00000032, v1 : 4103FC00 a0 : 4005B0A4, a1 : 41400A20, a2 : 00000000, a3 : 00000000...
  • Page 8 Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures SLOT 10 : RUN IOS SLOT 11 : RUN IOS SLOT 13 : RUN IOS SLOT 14 : RUN IOS Table 1 Table 2 describe the most common types of output that you see from this command and their meanings.
  • Page 9 Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures Line card has passed Field Diagnostic test PASS DIAG Line card is executing Field Diagnostic software TEST FABL Line card is launching "Fabric Downloader" DNLD FABL Line card is waiting to load "Fabric Downloader"...
  • Page 10: Fabric Ping Failure

    Cisco 12000 Series Internet Router Parity Error Fault Tree document explains the steps to troubleshoot and isolate a part or component of the Cisco 12000 Series Internet Router that fails, after you encounter a variety of parity error messages. Error Messages...
  • Page 11 Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures Cisco.com. For Performance Route Processor (PRP) cards, Gigabit switch Route Processor (GRP) cards, and fabric tests, these tests remain imbedded with the Cisco IOS software image. The command line features have been changed to reflect this.
  • Page 12 The line card reloads automatically only after it passes the test. Here is an example in which the Cisco IOS software release earlier than12.0(22)S, the line card failed the test and thus did not reload automatically. You can manually reload the line card with the hw-module slot <slot> reload command.
  • Page 13: Cisco Ios Software Releases Earlier Than 12.0(22)S

    Cisco IOS Software Releases Earlier than 12.0(22)S Line card Field Diagnostic software is bundled with the main Cisco IOS Software to enable you to test whether or not the suspect line card is faulty. To use this feature, you must be in privileged enable mode, and issue the diag <slot>...
  • Page 14 Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures Launching a Field Diagnostic for slot 3 Downloading diagnostic tests to slot 3 (timeout set to 600 sec.) *Nov 18 22:20:40.237: %LINK-5-CHANGED: Interface GigabitEthernet3/0, changed state to administratively down Field Diag download COMPLETE for slot 3 FD 3>...
  • Page 15 Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures FDIAG_STAT_IN_PROGRESS(3): test #4 P4/EEPROM Clock Speed Matching FDIAG_STAT_IN_PROGRESS(3): test #5 Dram Marching Pattern FDIAG_STAT_IN_PROGRESS(3): test #6 Dram Datapins FDIAG_STAT_IN_PROGRESS(3): test #7 Dram Busfloat FDIAG_STAT_IN_PROGRESS(3): test #8 To Fabric (RX) BMA SDRAM Marching Pattern...
  • Page 16: Information To Collect If You Open A Tac Service Request

    Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures FDIAG_STAT_IN_PROGRESS(3): test #44 To Fabric FIA48 ASIC Registers FDIAG_STAT_IN_PROGRESS(3): test #45 To Fabric FIA48 Packet FDIAG_STAT_IN_PROGRESS(3): test #46 To Fabric FIA48 Asic BMA Bus Parity Error FDIAG_STAT_IN_PROGRESS(3): test #47 To Fabric FIA48 Asic CiscoCell Fifo Parity Er...
  • Page 17: Cisco Support Community - Featured Conversations

    Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures Console captures showing the error messages Console captures showing the troubleshooting steps taken and the boot sequence during each step The hardware component that failed and the serial number for...
  • Page 18 Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures Troubleshooting Line Card Crashes on the Cisco 12000 Series Internet Router Troubleshooting Router Crashes Troubleshooting Fabric Ping Timeouts and Failures on the Cisco 12000 Series Internet Router...