Sentrilock REALTOR NXT Series Owner's Manual
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Sentrilock REALTOR NXT Series Owner's Manual

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The REALTOR® Lockbox
Owner's Guide
NXT Series
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The REALTOR® Lockbox Owner's Guide
Owner's Guide •

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Summary of Contents for Sentrilock REALTOR NXT Series

  • Page 1 The REALTOR® Lockbox Owner’s Guide NXT Series The REALTOR® Lockbox Owner’s Guide Owner’s Guide •...
  • Page 2 1. this device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by SentriLock could void the user’s authority to operate this equipment. The REALTOR® Lockbox Owner’s Guide...

  • Page 3: Table Of Contents

    The REALTOR® Lockbox Contents Introduction What is the REALTOR® Lockbox? Top 5 Things you Should Know About Your REALTOR® Lockbox General Information and Warnings What do I Need to Begin Using my REALTOR® Lockbox? You Need a Few Codes Call Before Showing Code (CBS Code) Contractor Codes and 1 Day Codes Homeowner Do Not Disturb Code Shackle Code...
  • Page 4 The REALTOR® Lockbox How to Generate a Dynamic CBS Code How to Use CARS to Generate a Dynamic CBS Code Emergency Shackle Release Code SentriCards® SentriCards® Overview How to Change Your PIN How to Renew You SentriCard® How to Generate a SentriCard® Renewal Code How to Use CARS to Generate a Renewal Code Agent Agent Overview...

  • Page 5: Introduction

    You can use the REALTOR® Lockbox Web Site to edit and view information about lockboxes, listings, and SentriCards®. You can use the SentriLock Card Utility to customize the settings on a lockbox and renew a SentriCard®. Both the SentriLock Card Utility and REALTOR® Lockbox Web Site interact with the SentriLock Server.

  • Page 6: General Information And Warnings

    Please process all warranty claims through your Association. If you are unsure whether a particular type of failure is covered, contact SentriLock Support to discuss the nature of the failure and they will advise you on whether or not it is a covered type of failure.
  • Page 7 As with any security device it is important to realize that no device can guarantee that someone with sufficient means or time cannot gain access to the contents of the lockbox. SentriLock designed the lockbox to be a less attractive target than more conventional means of unauthorized entry into the home.
  • Page 8 The electronic SentriCard® used by the REALTOR® Lockbox system contains system identification data about the user accessing the lockbox. SentriLock stores this data on an electronic "chip" embedded in the card. The security chip is immune to magnetic fields and is resistant to static electricity.

  • Page 9: What Do I Need To Begin Using My Realtor® Lockbox

    INJURY OR PROPERTY DAMAGE. SentriLock keyed the shackle in such a way that allows you to insert it either way into the lockbox. Be sure to press the shackle into place until you hear or feel a positive "click". This ensures that the internal latch has fully engaged with the shackle.

  • Page 10: You Need A Few Codes

    You Need a Few Codes The ‘What do I Need to Begin Using my REALTOR® Lockbox?’ section mentioned that you need a SentriLock ID, password and PIN. In addition to these codes, you will use a variety of other codes in conjunction with your lockboxes.

  • Page 11: Call Before Showing Code (Cbs Code)

    When you received your SentriCard®, you also received a Card Carrier sheet. The Card Carrier sheet contains your SentriLock ID, password, and PIN. The Card Carrier sheet also contains your contractor codes, shackle release code, homeowner do not disturb code and call before showing code.

  • Page 12: Contractor Codes And 1 Day Codes

    CBS code and press ENT. The lockbox will open the Key Vault. To enable the use of a CBS code on a single lockbox, you can use Customize a Lockbox in the SentriLock Card Utility. To enable the CBS code, check the Always Require Call Before Showing Code check box on the Custom Lockbox Settings window.

  • Page 13: Homeowner Do Not Disturb Code

    1 day codes provide the security of giving time limited access to the key without the hassle of having to visit your lockbox to change codes. For more information about 1 day codes, see 1 Day Codes in the SentriLock FAQ at this URL: http://lockbox.sentrilock.com/lbs/faq/1daycodes.htm Note: when you remove the shackle from a lockbox, you may turn off contractor mode.

  • Page 14: Shackle Code

    In this situation, we advise you to contact the homeowner before entering the home. For more information about the do not disturb code, see How to Use a Do Not Disturb Code in the SentriLock FAQ at this URL: http://lockbox.sentrilock.com/lbs/faq/dndcode.htm...
  • Page 15 When you need to change the settings in one of your lockboxes, you begin by changing the settings on the SentriLock Server. You do this from your personal computer by logging in to the REALTOR® Lockbox Web Site with the SentriLock Card Utility. After you change settings on the SentriLock Server, you renew your SentriCard®, and then insert your SentriCard®...

  • Page 16: Lockbox Ownership And Broker Sharing

    SentriCard®. Whenever you use the REALTOR® Lockbox Web Site or SentriLock Card Utility to change your information on the SentriLock Server, you need to renew your SentriCard®. You may also need to update your lockboxes, as the above examples show.
  • Page 17 The REALTOR® Lockbox Agents maintain ownership of lockboxes. • Agents can transfer ownership of their lockboxes to other Agents. • If your Association uses NXT series lockboxes with firmware version 22.22 or greater, an • Agent's team members can borrow their lockboxes. When an Agent borrows a lockbox, it uses their codes and settings.

  • Page 18: How To Determine Your Lockbox Series And Firmware Version

    The REALTOR® Lockbox If your Association uses NXT series lockboxes with firmware version 22.22 or greater, an • Agent's team members can borrow their lockboxes. When an Agent borrows a lockbox, it uses their codes and settings. For more information, see "How to Borrow a Lockbox" on page 42.
  • Page 19 The REALTOR® Lockbox Association use, see "How to Determine Your Lockbox Series and Firmware version" on page 20. The Broker/Agent lockbox ownership model uses Broker Sharing. For information about • Broker Sharing, see "Broker Sharing" on page 19. Broker Sharing If your Association uses Broker Sharing, Brokers can authorize the Agents in their company to use their lockboxes.
  • Page 20 Agents from each Association may be able to use any of the Broker's lockboxes. This means an Agent from Association A could use lockboxes from Association A or Association B. SentriLock refers to this as Cross Association Broker Lockbox Sharing. For more information, contact SentriLock Support.
  • Page 21 The REALTOR® Lockbox This page is blank The REALTOR® Lockbox Owner’s Guide Owner’s Guide •...

  • Page 22: Getting Started

    • SentriCards • Agent • Listings • Reports • Support • You can also refer to the REALTOR® Lockbox Web Site Reference Guide and SentriLock Card Utility Reference Guide for more information. The REALTOR® Lockbox Owner’s Guide Owner’s Guide •...

  • Page 23: Getting To Know Your Realtor® Lockbox

    The REALTOR® Lockbox Getting to Know Your REALTOR® LockBox The following diagrams describe the components of the REALTOR® Lockbox. Shackle Key Vault Status Indicators Keypad Card Slot Figure 2 Diagram of the REALTOR® Lockbox with the Keypad and Status Indicator You can use the keypad to communicate with your REALTOR®...

  • Page 24: Basic Lockbox Commands

    The REALTOR® Lockbox keypad. The Basic Lockbox Commands section lists some of the possible combination of lights the lockbox may display. Basic Lockbox Commands This section lists several commands you can use with your lockbox. You can find most of these commands printed on the back of your SentriCard®.
  • Page 25 The REALTOR® Lockbox Determine Your Lockbox Series and Firmware version" on page 20. Open Key Vault FUNC + 3 + ENT Turn On Do Not Disturb - A homeowner can enter a do not disturb FUNC + 4 + DND Code + ENT code to temporarily deny access to their home.
  • Page 26 The REALTOR® Lockbox Turn Off Call Before Showing Mode - You can use FUNC + 6 + 8 + FUNC + 6 + 8 + ENT ENT to turn off call before showing mode. If you checked the Auto Reset to Defaults After Shackle Release check box on the Agent Default Lockbox Settings window, the lockbox will turn off call before showing mode when you release the shackle.
  • Page 27 For more information, contact SentriLock Support. You can use this command on the lockboxes you own or borrow. Download Audit / Access Log - You can use FUNC + 7 + ENT to FUNC + 7 + ENT download the access log from a lockbox to your SentriCard®.
  • Page 28 SentriCard from any lockbox. To obtain a renewal code, contact your Association, SentriLock Support or use the Card Authorization Renewal System (CARS). For more information, see "How to Renew Your SentriCard®" on page 62.
  • Page 29 The REALTOR® Lockbox privileges to the lockbox. You will need a shackle code to release the shackle from the lockbox. For more information, see "Shackle Code" on page 14. CODE (steady) Enter your PIN or code into the keypad. For example, a call before showing code, contractor code, or do not disturb code.

  • Page 30: How To Take Ownership Of Your Lockbox

    The lockbox is getting ready to release the shackle. How to Take Ownership of Your Lockbox After you attended your SentriLock training class, you may have received your lockboxes. SentriLock assigns the lockboxes you received after training to you. This means you own the lockboxes. Any future lockboxes you purchase are unassigned.
  • Page 31 Lockbox Settings window to assign codes and settings to a lockbox. For example, when you take ownership of a lockbox, the SentriLock Server will assign the homeowner do not disturb code from the Agent Default Lockbox Settings window to the lockbox you've taken ownership of.

  • Page 32: Lockbox

    The REALTOR® Lockbox Lockbox Lockbox Overview In the Getting Started section of the REALTOR® Lockbox Owner's Guide, we showed you how to take ownership of your lockboxes. The following sections will provide detailed information about how to perform various other lockbox functions. How to Open the Key Vault •...
  • Page 33 The REALTOR® Lockbox your SentriCard® into the card slot that's located along the bottom edge of the lockbox. Note: It may be easier to get to the card slot if you first rotate the lockbox clockwise or counter-clockwise around the doorknob. This saves you from having to bend down to insert your SentriCard®. Figure 3 Inserting a SentriCard®...

  • Page 34: Contractor And 1 Day Codes

    The REALTOR® Lockbox blinking, you will not be able to access the Key Vault for some time. For more information about the lights on the lockbox, see "Getting to Know Your REALTOR® Lockbox" on page 24. 4. To close the lockbox Key Vault, make sure the dwelling key is laying flat in the "cupped" area of the key door and swing the Key Vault door up.
  • Page 35 If the lockbox displays a steady ERROR light, it was unable to release the shackle. Remove your SentriCard® from the lockbox. Repeat these instructions. If you continue to receive an error, contact SentriLock Support. Not all Agents can use FUNC + 1 + ENT to remove the shackle from a lockbox. An...

  • Page 36: How To Put A Lockbox On A Listing

    For more information, contact SentriLock Support. Note: when you remove the shackle from a lockbox, you may turn off contractor mode. With contractor mode off, you cannot use a contractor code to open the Key Vault.
  • Page 37 The REALTOR® Lockbox 1. Insert your SentriCard® in the lockbox. You can only insert your SentriCard1® about halfway into the lockbox. Figure 6 Inserting a SentriCard® into a lockbox 2. Wait for the lockbox to display the CODE light, then enter your PIN and press ENT. Do not remove your SentriCard®! 3.
  • Page 38 Note: The SentriLock Server will search your listings and your team member's listings to find a match. If the SentriLock Server finds more than one listing with the same street number, it does not assign any listing to the lockbox. In addition, if your Association uses NXT series with firmware version 22.22 or greater, team members may borrow an Agent's lockboxes when they use FUNC + 2.

  • Page 39: How To Assign A Lockbox To A Listing

    There are two ways to assign a lockbox lo a listing. Association Administrators. Brokers, Office Staff members and Agents can use the Assign a Lockbox to a Listing via the SentriLock Server method. Agents can use the Assign a Lockbox to a Listing via the Lockbox method.
  • Page 40 Edit Lockbox window. You can use the Listing field on the Edit Lockbox window to assign a lockbox to a listing. If the listing is not on the SentriLock Server, SentriLock will import the listing from your MLS system and attempt to re-assign the lockbox to the listing. SentriLock usually imports information nightly from your MLS.

  • Page 41: How To Borrow A Lockbox

    The REALTOR® Lockbox How to Borrow a LockBox If your Association uses NXT series lockboxes with firmware version 22.22 or greater, an Agent can borrow a lockbox from their team members or their Broker. When team members borrow a lockbox, the lockbox will adopt the codes and settings from their Agent Default Lockbox Settings window.
  • Page 42 After you take ownership of a lockbox, you may want to customize some of its settings. Agents can use Customize a Lockbox in the SentriLock Card Utility to make changes to some of the settings on a particular lockbox. For example, you can change the shackle code, homeowner DND code, and assign a lockbox to a listing.
  • Page 43 You can click the Select button in the Listing field to display the Select Listing window. You can use this window to select a listing to assign to the lockbox. The SentriLock Server does not require you to select a listing. You can use the hyperlinks in the Access Times field to allow or deny access to the lockbox on certain days and times.

  • Page 44: How To Transfer Ownership Of A Lockbox

    1. Use the SentriLock Card Utility to log in to the REALTOR® Lockbox Web Site. Insert your SentriCard® into the card reader attached to your PC or your Broker's office PC. The SentriLock Card Utility will display the Login window. If the SentriLock Card Utility does not display the Login window, click Start | Programs | SentriLock Card Utility | SentriLock Card Utility.
  • Page 45 If the renewal period is 1 day, Agents have 72 hours to complete the transfer. 7. After the Agent takes ownership of the lockbox, they should renew their SentriCard®. Once the Agent renews their card, they can use the SentriLock Card Utility or REALTOR® Lockbox Web Site to view information about the lockbox.

  • Page 46: How To Replace The Battery

    If battery life and operating at cold temperature are a concern we recommend purchasing our batteries through our on line store. Sentrilock’s guarantee of performance at the specified temperatures only applies if Sentrilock supplied batteries are used.

  • Page 47: How To Set The Lockbox Clock

    Normally you will not need to set the lockbox's clock. You may suspect that your lockbox is out of sync with the SentriLock Server if one or more of the following is true: You replaced the battery in the lockbox.

  • Page 48: How To View The Lockbox Access Log

    If the SentriLock Card Utility does not automatically display the Login window, it may no longer be in the System Tray. Click Start | Programs | SentriLock Card Utility | SentriLock Card Utility to run the SentriLock Card Utility.

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