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Troubleshooting - Whirlpool W11201742A Use And Care Manual

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TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Vibration or Off-Balance
Vibration, rocking,
or "walking"
Noises
Clicking or metallic noises
Gurgling or humming
Water Leaks
Check the following
for proper installation
Possible Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items.
The shipping bolts are still in the back
of the washer.
Door locking or unlocking.
Objects caught in wash drain system.
Washer may be draining water.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connections.
Drain pump filter is not properly seated.
Drain pump filter is clogged/drain
pump filter hose plug is off or loose.
Check household plumbing for leaks
or clogged sink or drain.
Strainer (or nylon stocking) on end
of drain hose is clogged.
Solution
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. Jam nuts must
be tight against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven,
a 3/4" (19 mm) piece of plywood under your washer will
reduce sound. Do not install washer on a raised wooden
platform.
See "Level Washer" in Installation Instructions.
Balance a single item such as a rug or jean jacket with a
few extra items.
Item or load not suitable for selected cycle. See "Cycle
Guide" and "Using the Washer."
See "Unpacking Washer" in the Installation Instructions.
After starting a cycle the drum will make a partial turn and
the door will lock. The door will remain locked until the end of
cycle. This is normal.
Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal
snaps, buckles, or zippers touch against the stainless
steel drum.
The pump may make a humming sound with periodic
gurgling or surging as final amounts of water are removed
during the spin/drain cycles. This is normal at certain stages
of the cycle.
Tighten fill hose connection.
Properly seat fill hose flat washers.
Check that the drain hose is properly secured to drain pipe
or laundry tub.
Make sure filter is correctly placed in the housing. See
"Cleaning the Drain Pump Filter/Draining Residual Water."
Clean the drain pump filter (see "Cleaning the Drain Pump
Filter/Draining Residual Water"). Make sure drain pump filter
hose plug is fully seated. If loose, order a replacement plug
(see "Assistance or Service").
Water can back up out of a clogged sink or drain pipe.
Check all household plumbing for leaks (laundry tubs,
drain pipe, water pipes, and faucet.)
Remove strainer/stocking from drain hose.
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W11201743a-sp