Epson Stylus CX3500 Quick Reference Manual page 98

3. Limitations and Exclusions
The warranty will be invalid in the following cases:
3.1 When the product's serial number has been removed or altered.
3.2 When the product has been misused, has undergone unauthorized modifications, has been used or stored in
ways that are not in compliance with the environmental specifications of the product.
3.3 When the damage resulted from the use of refilled supplies or consumables, or when damages are the result of
use of media that does not meet the product's specifications.
3.4 When damages resulted from the inappropriate transport of the equipment (packaging, installation,
maintenance, transportation).
3.5 When damages were caused by natural or intentional disasters (fire, floods, lightning, earthquakes, etc.),
power surges, or interaction with other brand products.
3.6 When the product has been totally or partially disassembled, or has been repaired other than by an Epson
Authorized Service Center.
3.7 When substances have been spilled on the product.
3.8 When the external plastic case has been scratched or abused.
3.9 When damages resulted from inappropriate tests, installation, maintenance or adjustments.
The warranty does not extend to accessories (lids, covers, trays) or replenishing supplies and consumables (ink
cartridges, toner, ink ribbons, batteries, photosensitive units, knobs, print heads, lamps), which, due to their
nature, must be regularly purchased through authorized dealers.
4. How to Obtain Warranty Service
Please refer to the user documentation to ensure that the product settings have been properly set and to perform
the diagnostic tests indicated therein. Furthermore, in order for the unit to operate optimally, always use original
Epson supplies and consumables.
To obtain warranty service, the purchaser may take the product to any Authorized Epson Service Center, along
with proof of purchase, or call any of the Epson Technical Assistance Centers (see country list starting on page 24).
Upon calling an Authorized Epson Service Center, the purchaser will be asked to provide the product model and
serial numbers, and may be asked to provide information on the location and the date of purchase (the warranty is
only valid in the country of purchase).
If the product warranty includes on-site service assistance, it will be provided on the next working day in the cities
where this service is offered by Epson.
If there are no Authorized Service Centers in your area, call the Technical Assistance Center for service referral.
5. Responsibilities of Purchaser
The purchaser is responsible for the safety of all confidential and proprietary information stored on the product, as
well as for recovery backup files in case of damage. Any activity related with the re-installation or resetting of the
software that was delivered with the equipment, will be billed to the purchaser at the rates in effect at the Epson
Service Center. This also applies if the failure was the result of a defect in the purchaser's proprietary software or of
a computer "virus" .
In order to obtain on-site service, the latter will be required to provide: access to the product; an appropriate
working area; access to electrical facilities; access to the resources that may be necessary for the installation, repair
or maintenance of the unit; a safety environment for Epson staff and their work tools.
6. Limited Warranty Coverage
Product
Multifunction printer
Model Coverage
®
Epson Stylus 1 year
Conditions
Service Center
Limited Warranty
47