Troubleshooting - Napoleon NEFS32-5019W Installation And Operation Manual

7.0 troubleshooting

EN
WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
symptom
Dim or no fl ame.
Ember bed is
not glowing or
dimming.
No warm air
coming out of the
appliance.
Appliance turns
off and will not
turn on.
Appliance will not
come on when
power button/
switch is put into
the "on" position.
Remote control
does not work.
Heater shuts off
automatically.
Flame does not
move.
Power failure.
22
W415-1900 / D / 12.10.18
problem
Flame brightness not selected.
Flame LEDs are burnt out.
Main PCB board is burnt out.
Brightness not selected.
Ember LEDS are burnt out.
Main PCB board is burnt out.
Heater setting not selected.
Heater has been locked out.
Room temperature is higher than
appliance setting (if set to room
temperature).
Appliance has overheated
and safety thermal switch has
tripped.
Heater is burnt out.
House circuit breaker has
tripped.
Appliance's fuse has blown.
Appliance has overheated
and safety thermal switch has
tripped.
Appliance is not plugged into an
electrical outlet.
Hard wire connections are not
correct (if applicable).
Appliance has overheated
and safety thermal switch has
tripped.
Circuit board is burnt out.
Low/dead batteries.
Remote receiver malfunction.
Room is too warm.
Motor is stalled/malfunctioning.
Appliance has returned to
default settings.
solution
See "operation" section.
Inspect the LED and replace, if necessary.
Inspect the main PCV board and replace, if necessary.
See "operation" section.
Inspect the ember bed LEDs and replace, if necessary.
Inspect the main PCV board and replace, if necessary.
See "operation" section.
See "operation" section.
Reset temperature setting.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
Inspect the blower and heater and replace, if necessary.
Reset house circuit breaker.
Replace the fuse.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in the
appliance or turn the breaker on.
Check plug, and plug in the appliance if necessary.
See "hard-wiring installation" section.
Unlug power or turn off the circuit breaker, allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
Inspect the circuit board and replace, if necessary.
Replace batteries in remote control.
Ensure remote receiver is not blocked. Replace control panel.
The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
Cycle on/off. If problem persists, consult dealer.
Re-program appliance to original settings (not applicable with all
appliances).