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Related Manuals for Askey TCG220-E27
Summary of Contents for Askey TCG220-E27
- Page 1 TCG220-E27 USER MANUAL Page 1 / 59...
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Page 2: Table Of Contents
SAFETY INSTRUCTIONS AND REGULATORY NOTICES ............4 Chapter 1: Connections and Setup ..................9 Cable Modem Overview ....................9 Front Panel ......................9 Rear Panel ......................11 Top Side Panel for WPS ..................12 Relationship among the Devices .................. 13 What the Modem Does .................. - Page 3 Wi-Fi Web Page Group ....................33 General ......................33 Schedule ......................36 WPS ........................37 MAC Filter ......................38 Guest Network ....................39 Wi-Fi Clients ......................42 Reset ......................... 43 Wi-Fi insight ......................44 Settings Web Page Group ................... 45 Language ......................
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Page 4: Safety Instructions And Regulatory Notices
SAFETY INSTRUCTIONS AND REGULATORY NOTICES Product Safety Notice Before installing or using the product, read these instructions carefully. Be sure to comply strictly precautions. Explanation of risk levels This indication is given where there is an immediate danger of death or serious injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine. - Page 5 (e.g. airports), you should ask for permission to use the device before turn it on. ASKEY assumes no liability for non-compliance with regulations on the installation site, and radio interference created vis-à-vis third parties and due to non-compliance with national regulations for this application.
- Page 6 power plug of burning or smoke. You should never open the unit yourself because you could be electrocuted. Do not place the product near any source of heat or expose it to direct sunlight. Prohibited Do not expose the product to moisture. Never spill any liquid on the product.
- Page 7 Leave 7cm to 10cm around the appliance to ensure that proper ventilation gets to it. Instruction The screen of the coaxial cable is intended to be connected to earth in the building installation. Be sure to connect the ground wire Do not attempt to disassemble or open covers of this unit by yourself.
- Page 8 Instruction Under normal use condition the user shall keep at least 20cm from the Cable Modem product. Instruction Page 8 / 59...
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Page 9: Chapter 1: Connections And Setup
CHAPTER 1: CONNECTIO NS AND SETUP Cable Modem Overview Front Panel Fig.1-1 Front Panel The following illustration shows the front panel of the The following illustration shows the front panel of the TCG220-E27: Indicates the Indicates the power status. POWER Indicates the status of... - Page 10 The device is on. POWER The device boot fail or no power. Flash Scanning Downstream and trying to link. Downstream link OK. Downstream is not linked. Flash Scanning Upstream and trying to link. Upstream link OK. Upstream is not linked. The device is ready for use.
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Page 11: Rear Panel
Rear Panel Fig.1-2 Rear Panel Slot Description Telephony RJ-11 connector LAN1 / 2 Ethernet 10/100/1000 Base-T RJ-45 connector Reset Reset/Reboot this Cable modem Cable F-Connector 12VDC 12V DC-IN Power connector. Table1-2 Rear Panel description Page 11 / 59... -
Page 12: Top Side Panel For Wps
Top Side Panel for WPS Fig.1-3 Top Side Panel button is on the Top Side panel of TCG220-E27, you can long press button (more than 5 sec) enables scanning for available WPS client device. Page 12 / 59... -
Page 13: Relationship Among The Devices
Relationship among the Devices Relationship among the Devices This illustration shows a cable company that offers This illustration shows a cable company that offers DOCSIS/Euro- DOCSIS DOCSIS and PacketCable/Euro- PacketCable PacketCable compliant voice/data services. Fig.1-4 Connection overview What the Modem Does The Wireless Voice Gateway provides high The Wireless Voice Gateway provides high - speed Internet access as well speed Internet access as well as cost-effective,... -
Page 14: Contact Your Local Cable Company
Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway): •... -
Page 15: Attaching The Cable Tv Wire To The Wireless Voice Gateway
Attaching the Cable TV Wire to the Wireless Voice Gateway 1. Locate the Cable TV wire. You may find it one of three ways: Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc. -
Page 16: Installation Procedure For Connecting To The Ethernet Interface
Installation procedure for connecting to the Ethernet interface Follow these steps for proper installation. (Please refer to Fig. 1-6) Plug the coaxial cable to the cable wall outlet and the other end to the modem’scable connector. Note: To ensure a fast registration of the modem, the coaxial cable must be connected to the modem before it is powered on. -
Page 17: Chapter 2: Web Configuration
CHAPTER 2: WEB CONFIGURATION To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3. - Page 18 If you login successfully, the main page will appear. “ You can change the display language to “English” or “Español” on the top of the page. Fig. 2-2 Switch Language Page 18 / 59...
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Page 19: Overview Web Page Group
Overview Web Page Group Overview The Overview page is the start page. You could The Overview page is the start page. You could switch to other page s. s. (e.g., Internet, Wi-Fi, Setting, Status) This page display Wi-Fi , ETHERNET and VoIP connection status. You could click the icons , ETHERNET and VoIP connection status. -
Page 20: Internet Web Page Group
Internet Web Page Group Advanced This page allows you to configuration of advanced features of the Wireless Voice Gateway. Fig.2-4 Internet\Advanced WAN Blocking prevents others on the WAN side from being able to ping your gateway. With WAN Blocking enabled, your gateway will not respond to pings it receives, effectively “hiding”... - Page 21 NAT ALGenable NAT ALG (application layer gateways) allows customized NAT traversal filters to be plugged into the gateway to support address and port translation for certain application layer "control/data" protocols such as SIP , Wake on LAN file transfer in IM applications etc.
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Page 22: Port Mapping
Port Mapping This page allows configuration of Port Forwarding and Port Triggering. Fig.2-5 Internet\Port Mapping Port ForwardingFor LAN WAN communications, the gateway normally only allows you to originate an IP connection with a PC on the WAN; it will ignore attempts of the WAN PC to originate a connection onto your PC. -
Page 23: Parental Control
Parental Control This page allows you to set the time limit for a client’s network usage. Fig.2-6 Internet\Parental Control Page 23 / 59... -
Page 24: Firewall
Firewall This page allows you to enable/disable, and you can choose “Off”, “Low”, “Medium”, “High” firewall protection. The Low setting does not block any services/ports, however it does protect against invalid packets and well known attacks. The Medium setting will cause the firewall to drop a packet unless it is on a specific port of allowed services. -
Page 25: Firewal Event Log
Firewal event log This page displays all Firewall event logs. Fig.2-8 Internet\Firewall event log Page 25 / 59... -
Page 26: Dmz Host
DMZ Host Use this page to designate one PC on your LAN that should be left accessible to all PCs from the WAN side, for all ports. e.g., if you put an HTTP server on this machine, anyone will be able to access that HTTP server by using your gateway IP address as the destination. -
Page 27: Dynamic Dns
Dynamic DNS This page allows to setup for Dynamic DNS server. Fig.2-10 Internet\Dynamic DNS Dynamic DNS- Turn “ON” to enable the dynamic DNS function. Provider- Choose Provider to enable the basic setting. Domain Name- The domain name that you registered with your DDNS provider. Account / Email- The account that is registered with your DDNS provider. -
Page 28: Upnp
UPnP Enable IGD UPnP to allow any local UPnP control point to perform a variety of actions, include retrieving the external IP address of the device, enumerate existing port mappings, and add or remove port mappings. Fig.2-11 Internet\UPnP Page 28 / 59... -
Page 29: Mac Base Passthrough
MAC base Passthrough This page allows you configure passthrough CPEs via MAC address. (bypass NAT) Fig.2-12 Internet\MAC base Passthrough Page 29 / 59... -
Page 30: Bridge Mode
Bridge Mode Switch this to ON, DHCP is disabled and all ip addresses are given out by Headend server. Fig.2-13 Internet\Bridge Mode Page 30 / 59... -
Page 31: Diagnostic
Diagnostic This page offers basic diagnostic tools for you to use when connectivity problems occur. When youping an Internet device, you send a packet to its TCP/IP stack, and it sends one back to yours. To usethe ping Test, enter the information needed and press Start Test; the Result will be displayed in thelower part of the window. -
Page 32: Erouter Reset
eRouter Reset This page allows resetting eRouter. Fig.2-15 Internet\eRouter Reset Page 32 / 59... -
Page 33: Wi-Fi Web Page Group
Wi-Fi Web Page Group General This page allows configuration of the 2.4GHz and 5GHz wireless features.These must match the settings you make on your wireless-equipped PC on the LAN side. Fig. 2-16 Wi-Fi\General Page 33 / 59... - Page 34 2.4GWi-Fi Network / 5GWi-Fi Network:It may help you to Enable or Disable the 2.4GHz / 5GHz wireless function. Current Channel: The channel that you choose will be displayed in this field. Current Bandwidth:The bandwidth that you choose will be displayed in this field. Wi-Fi Name (SSID):The SSID for 2.4GHz / 5GHz wireless function.
- Page 35 802.11x Authentication introduction If you enable the 802.11x authentication function, you will have to offer the following information- WEP-64 / WEP-128(Wired Equivalent Privacy): WEP-64/ WEP-128 is a simple security protocol for wireless networks that encrypts transmitted data. The WEP key can be entered as a string of 10 hexadecimal characters (0–9 and A–F).
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Page 36: Schedule
Schedule Schedule the times when you want the Wi-Fi of your router to be turned on or off. When it is turned back on, you return to your chosen Wi-Fi settings. Fig.2-17 Wi-Fi\Schedule Page 36 / 59... -
Page 37: Wps
Thispageallows youtoconfigureWPSsetting.Wi- FiProtectedSetup (WPS)isaneasyandsecurewayofconfiguringandconnectingyourWirelessaccesspoint.I nthiscase,theWireless Voice GatewayistheAccessPoint(AP),andYourPC(orWirelessDevice)iscalledtheSTA.WhenconfiguringyourWirele ssNetworkviaWPS,MessagesareexchangedbetweentheSTAandAPinordertoconfiguretheSecuritySettings onbothdevices. Fig.2-18 Wi-Fi\WPS Page 37 / 59... -
Page 38: Mac Filter
MAC Filter By entering MAC Address, you can configure which local PCs are allowed access to the WAN. Besides the list of MAC filter, any local PCs else would be blocked to the WAN. Fig.2-19 Wi-Fi\MAC Filter Page 38 / 59... -
Page 39: Guest Network
Guest Network This page allows configuration of the 2.4GHz and 5GHz guest network. Fig.2-20Wi-Fi\Guest Network Page 39 / 59... - Page 40 Select Wi-Fi Guest Interface Index:Select wireless guest interface index CLARO_GUS_1 is for Wi-Fi guest interface default value. 2.4G Guest Network / 5G Guest Network:It may help you to Enable or Disable the 2.4GHz / 5GHz wireless function. Wi-Fi Name (SSID):The SSID for 2.4GHz / 5GHz Guest wireless function. Broadcast SSID:Broadcasting the SSID causes the name of your network to appear in the list of available networks.
- Page 41 802.11x Authentication introduction If you enable the 802.11x authentication function, you will have to offer the following information- WEP-64 / WEP-128(Wired Equivalent Privacy): WEP-64/ WEP-128 is a simple security protocol for wireless networks that encrypts transmitted data. The WEP key can be entered as a string of 10 hexadecimal characters (0–9 and A–F).
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Page 42: Wi-Fi Clients
Wi-Fi Clients This page shows all Wi-Fi clients. Fig.2-21 Wi-Fi\Wi-Fi Clients Page 42 / 59... -
Page 43: Reset
Reset This page allows you to restore the Wi-Fi settings to factory default values. Fig.2-22 Wi-Fi\Reset Page 43 / 59... -
Page 44: Wi-Fi Insight
Wi-Fi insight On this page, Users can view real On this page, Users can view real - time wireless networks in your area and extensive time wireless networks in your area and extensive information about them, including: Network Name (SSID), information about them, including: Network Name (SSID), Strength, and Strength, and Status (Security mode). -
Page 45: Settings Web Page Group
Settings Web Page Group Language This page allows configuration of language.Or you can choose specific language via drop- down menu in the top of the page. You can change the display language to “English” or “Español” on the top of the page. Fig.2-24Setting\Language Page 45 / 59... -
Page 46: Password
Password By default, the username is "admin" and password is "Cl@r0". When the current password is the default one, the user is strongly encouraged to change the default web password. The password can be a minimum of 8 characters, maximum of 20 characters and is case sensitive. -
Page 47: Initial Scan
Initial Scan To speed up the modem’s first time connection, enter known downstream frequency and/or upstream channel ID information here. Then click “Apply” button to start scanning the cable network beginning with the values supplied here. The value is provided in Hertz. So, for 603 MHz, you must type: 603000000 Fig.2-26Setting\Initial Scan Page 47 / 59... -
Page 48: Configuration
Configuration This page allows you to save your current settings locally on your PC, or restore settings previously saved. Fig.2-27 Setting\Configuration Save & Restore User Configuration: To back up the current configuration, click Save to Computer and follow the prompts. To restore a previous configuration, click Upload and use the navigation window to locate the file (usually GatewaySettings.bin.) Once the file has been located, click From to Computer to restore the settings. -
Page 49: Lan
This page allows configuration of IP addressing for all the equipment connected to your modem. Fig.2-28Setting\LAN Page 49 / 59... -
Page 50: Remote Access
Remote Access This page allows configuration of the Remote Access. Fig.2-29Setting\Remote Access Allow Remote Management:It may help you to Enable or Disable the remote access function. Remote User Name: The user name that when you remote access able to login. Port Number: Configure specific port number when you remote access to GUI. -
Page 51: Status Web Page Group
Status Web Page Group Status This page can find an overview of all your router parameters. This may help you in optimizing or trouble shooting your router. Fig.2-30Status\Status Page 51 / 59... -
Page 52: Voice Status
Voice Status This page displays the initialization status of the MTA containing Telephony DHCP, Security, TFTP and Provisioning Status. The information can be useful to your cable company’s support technician if you’re having problems. Fig.2-31Status\Voice Status Page 52 / 59... -
Page 53: Upstream
Upstream This page reports current CM’s upstream information containing Transmitter #, Channel ID, Lock Status, Frequency, Modulation, Symbol Rate, Channel Type and Power. The information can be useful to your cable company’s support technician if you’re having problems. Fig.2-32 Status\Upstream Page 53 / 59... -
Page 54: Downstream
Downstream This page reports current CM’s downstream information containing Receiver #, Channel ID, Lock Status, Frequency, Modulation, SNR, and Power. The information can be useful to your cable company’s support technician if you’re having problems. Fig.2-33 Status\Downstream Page 54 / 59... -
Page 55: Event Log
Event log This page displays the contents of the modem's event log. Fig.2-34 Status\Event log Page 55 / 59... -
Page 56: Chapter 3: Additional Information
CHAPTER 3: ADDITIONAL INFORMATION Frequently Asked Questions Q. How do I get the system installed? A. Installation from your cable provider is recommended. They will ensure proper cable connection to the modem and your computer. However, your retailer may have offered a self- installation kit, including the necessary software to communicate with your cable ISP. -
Page 57: General Troubleshooting
General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your Cable Modem. Your Ethernet card may not be working. Check each product’s documentation for more information. -
Page 58: Service Information
Service Information If you purchased or leased your Cable Modem directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. -
Page 59: Federal Communication Commission Interference Statement
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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