Chapter 1: Connections and Setup ....................... 4
Introduction ..........................4 Features ..........................4 Computer Requirements ......................5 Cable Modem Overview ......................6 Front Panel .......................... 6 Rear Panel .......................... 8 Relationship among the Devices ....................9 What the Modem Does ......................
CHAPTER 1: CONNECTIONS AND SETUP Introduction Features l Broadcom BCM3390 based Docsis 3.1 Capable Cable Modem with Advanced multiprocessor architecture, providing ultra high speed internet connectivity. l 1.2GHz Full Band Capture Front End. l Supports 2 OFDM and 32 single-carrier QAM Downstream channels, 2 OFDMA and 8 single- carrier QAM Upstream channels.
Computer Requirements For the best possible performance from your Cable Modem, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by cable companies): IBM PC COMPATIBLE MACINTOSH** Pentium preferred PowerPC or higher System RAM 16MB or Higher 24MB or Higher...
Cable Modem Overview Front Panel Fig. 1-1 Front Panel The following illustration shows the front panel: Power - Indicates the Power status. DS - Indicates the status of Data reception by the cable modem from the Network (Downstream Traffic). US - Indicates the status of Data transmission by the cable modem to the Network (Upstream Traffic).
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The lights on the front panel LEDs are described in the table below (from left to right): ON = the LED is light, OFF = the LED is gray, FLASH = the LED is blinking. Internet TCG310-d Power Description Online Power on 0.25 sec...
Rear Panel Fig. 1-2 Rear Panel Connector Description Power Jack Connector for DC12V. USB Host USB 3.0 connector (software upgrade only) Ethernet Ethernet ports, 10/100/1000BaseT RJ-45 connector. To restart the modem or press over 5 seconds can Reset default the modem.
Relationship among the Devices This illustration shows a cable company that offers DOCSIS compliant data services. Fig. 1-3 Connection overview What the Modem Does The Cable Modem provides high-speed Internet access as well as cost-effective, commercial, and education subscribers on public and private networks via an existing CATV infrastructure. The IP traffic can transfer between the Cable Modem and DOCSIS compliant head-end equipment.
Please check the following with the cable company n The cable service to your home supports DOCSIS compliant two-way modem access. n Your internet account has been set up. n You have a cable outlet near your PC and it is ready for Cable Modem service. Note: It is important to supply power to the modem at all times.
Attaching the Cable TV Wire to the Cable Modem 1. Locate the Cable TV wire. You may find it one of three ways: a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc.
Installation procedure for connecting to the Ethernet interface Follow these steps for proper installation. Plug the coaxial cable to the cable wall outlet and the other end to the modem’s cable connector. Note:
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CHAPTER 2: WEB CONFIGURATION To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet) between the Cable Modem and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3.
Overview Web Page Group Overview The Overview page is the start page. You could switch to other pages. (e.g., Setting, Status) Fig.2-2 Overview Page
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Password By default, the username is "admin" and password is "admin". When the current password is the default one, the user is strongly encouraged to change the default web password. The password can be a maximum of 8 characters and is case sensitive. If forget your username and password, you may Press "Reset"...
Configuration This page allows you to save your current settings locally on your PC, or restore settings previously saved. Fig.2-5 Setting\Configuration Page
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Status Web Page Group Status This page can find an overview of all your router parameters. This may help you in optimizing or trouble shooting your router. Fig.2-6 Status\Status Page
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Event log This page displays the contents of the Cable modem event log. Important event of the device will be logged here. Fig.2-9 Status\Event log Page
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CHAPTER 3: ADDITIONAL INFORMATION Frequently Asked Questions Q. How do I get the system installed? A. Professional installation from your cable provider is strongly recommended. They will ensure proper cable connection to the modem and your computer. However, your retailer may have offered a self- installation kit, including the necessary software to communicate with your cable ISP.
General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. l Check all of the connections to your Cable Modem. l Your Ethernet card may not be working. Check each product’s documentation for more information. l...
Service Information If you purchased or leased your Cable Modem directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company.
Glossary 10/100/1000 BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10/100/1000” indicates speed (10/100/1000 BaseT), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP (Dynamic Host Control Protocol) –...
CAUTION for UL(Check caution label on gift box) North American Cable Installer: This reminder is provided to call your attention to Article 820.93 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
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