Sony SRS-XB10 Help Manual
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Sony SRS-XB10 Help Manual

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Help Guide
Wireless Speaker
SRS-XB10
The following explains how to use this speaker. Select a topic from the navigation pane.
Getting Started
What you can do with the speaker
Parts and controls
Power source
Charging the speaker
Turning the power on
Turning the power off
Auto power off function
Making connections
How to make a wireless connection with BLUETOOTH devices

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Summary of Contents for Sony SRS-XB10

  • Page 1 Help Guide Wireless Speaker SRS-XB10 The following explains how to use this speaker. Select a topic from the navigation pane. Getting Started What you can do with the speaker Parts and controls Power source Charging the speaker Turning the power on...
  • Page 2 BLUETOOTH Pairing and connecting with a BLUETOOTH device Connecting with a paired BLUETOOTH device Connecting with an NFC-compatible device by One-touch (NFC) Disconnecting the NFC-compatible device by One-touch (NFC) Switching devices by One-touch (NFC) Pairing and connecting with a computer (Windows 10) Pairing and connecting with a computer (Windows 8) Pairing and connecting with a computer (Windows 7) Connecting with a paired computer (Windows 10)
  • Page 3 Sound becomes low while in use BLUETOOTH Unable to pair the speaker with a BLUETOOTH device Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC) Reset Using the RESET button Initializing the speaker 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 4: Table Of Contents

    Table Of Contents SRS-XB10 Help Guide ........................Getting Started ..........................What you can do with the speaker ....................Parts and controls .......................... Power source ........................... Charging the speaker ......................Turning the power on ....................... Turning the power off ....................... Auto power off function ......................
  • Page 5 About the indicators ........................Notes on use ..........................Precautions ..........................Notes on charging ......................... Notes on water resistant feature .................... How to care for the speaker when wet .................. What is BLUETOOTH wireless technology? ................. Customer support websites ......................Troubleshooting ..........................

  • Page 6: What You Can Do With The Speaker

    By using the AUDIO IN jack (external input jack), you can enjoy music of portable audio devices, etc. By connecting two SRS-XB10 speakers via BLUETOOTH, you can play audio in either stereo mode (stereo sound) or double mode. *4*5...

  • Page 7: Parts And Controls

    Help Guide Wireless Speaker SRS-XB10 Parts and controls (power) PAIRING button –/+ (volume) buttons ADD button (play) button N-mark (BLUETOOTH) indicator L (left)/R (right) indicators MIC (microphone)
  • Page 8 CHG (charge) indicator DC IN 5V jack RESET button AUDIO IN jack Strap Related Topic About the indicators 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 9: Charging The Speaker

    Help Guide Wireless Speaker SRS-XB10 Charging the speaker The speaker contains a rechargeable lithium ion battery which should be charged more than 1 hour before using the speaker for the first time. Make sure that the speaker is turned off.
  • Page 10 If the CHG (charge) indicator stays turned off when the speaker power is off and connected to a USB device, the built-in lithium ion battery is fully charged. Once the battery is fully charged, it will not be charged further even if the speaker is kept connected to a USB device.
  • Page 11 Turning the power on Notes on charging 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 12: Turning The Power On

    (BLUETOOTH) indicator will begin to flash quickly in white. Note When the CHG (charge) indicator flashes slowly in orange, the battery is running low and needs to be charged. Related Topic Turning the power off 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 13: Turning The Power Off

    Help Guide Wireless Speaker SRS-XB10 Turning the power off Press the (power) PAIRING button. (BLUETOOTH) indicator turns off. Related Topic Auto power off function 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 14: Auto Power Off Function

    AUDIO IN jack for 15 minutes, the speaker turns off automatically. Note When the speaker is connected to a BLUETOOTH device via BLUETOOTH or an audio cable is connected to the speaker’s AUDIO IN jack, the auto power off function is disabled. 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 15: How To Make A Wireless Connection With Bluetooth Devices

    Help Guide Wireless Speaker SRS-XB10 How to make a wireless connection with BLUETOOTH devices You can enjoy music and hands-free calling with the speaker wirelessly by using your device’s BLUETOOTH function. Before operating the speaker, be sure to do the following: Place the BLUETOOTH device within 1 m (3 ft) of the speaker.
  • Page 16 The pairing information of the speaker has been deleted from the BLUETOOTH device. The speaker is initialized. All pairing information will be deleted. The speaker can be paired with multiple devices, but can only play music from one paired device at a time. 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 17: Bluetooth

    Help Guide Wireless Speaker SRS-XB10 Pairing and connecting with a BLUETOOTH device The speaker can be paired with up to 8 BLUETOOTH devices. When pairing with two or more BLUETOOTH devices, perform the following pairing procedure for each device. Before operating the speaker, be sure to do the following: Place the BLUETOOTH device within 1 m (3 ft) of the speaker.
  • Page 18 Perform the pairing procedure on the BLUETOOTH device to detect the speaker. When a list of detected devices appears on the display of the BLUETOOTH device, select “SRS-XB10.” If a passkey* is required on the display of the BLUETOOTH device, enter “0000.”...
  • Page 19 The speaker can be paired with multiple devices, but can only play music from one paired device at a time. Related Topic How to make a wireless connection with BLUETOOTH devices Connecting with a paired BLUETOOTH device Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection (After use) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 20: Connecting With A Paired Bluetooth Device

    Help Guide Wireless Speaker SRS-XB10 Connecting with a paired BLUETOOTH device Check the following before you operate the speaker. If the speaker was previously paired with a different device, turn off the BLUETOOTH function for the other device. Turn on the speaker.
  • Page 21 In this case, terminate the BLUETOOTH connection by operating the connected BLUETOOTH device and reestablish a connection. Related Topic How to make a wireless connection with BLUETOOTH devices Pairing and connecting with a BLUETOOTH device Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection (After use) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 22: Connecting With An Nfc-Compatible Device By One-Touch (Nfc)

    Help Guide Wireless Speaker SRS-XB10 Connecting with an NFC-compatible device by One-touch (NFC) By touching the speaker with an NFC-compatible device such as a smartphone, the speaker turns on automatically, then proceeds to pairing and BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones with Android 4.1 or later installed...
  • Page 23 If your device is a type that goes into standby mode in response to magnetic force, it may not be able to be connected by NFC. Related Topic How to make a wireless connection with BLUETOOTH devices Disconnecting the NFC-compatible device by One-touch (NFC) Switching devices by One-touch (NFC) Listening to music of a device via BLUETOOTH connection 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 24: Disconnecting The Nfc-Compatible Device By One-Touch (Nfc)

    If you cannot disconnect the speaker, try the following. Move the device slowly over the N marked part of the speaker. If the device is in a case, remove the case. 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 25: Switching Devices By One-Touch (Nfc)

    BLUETOOTH device it just touched. If you cannot switch devices, try the following. Move the NFC-compatible device slowly over the N marked part of the speaker. If the NFC-compatible device is in a case, remove the case. 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 26: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Speaker SRS-XB10 Pairing and connecting with a computer (Windows 10) Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform same procedures to pair to other devices.
  • Page 27 Turn on the speaker. (BLUETOOTH) indicator flashes in white. When you turn on the speaker for the first time after purchase, the (BLUETOOTH) indicator will begin to flash quickly in white and the speaker enters pairing mode automatically by just turning on the speaker. Proceed to step When you turn on the speaker, the speaker tries to make a BLUETOOTH connection with the last connected BLUETOOTH device.
  • Page 28 Select [SRS-XB10]. If [SRS-XB10] does not appear on the screen, repeat the procedure from step After pairing, the BLUETOOTH connection establishes automatically and [Connected music] will be displayed on the screen. Check that the (BLUETOOTH) indicator has switched from flashing to a steady light.
  • Page 29 The passkey of the speaker is “0000.” If a passkey besides “0000” is set on the BLUETOOTH device, pairing cannot be done with the speaker. Related Topic How to make a wireless connection with BLUETOOTH devices Connecting with a paired computer (Windows 10) Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection (After use) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 30: Pairing And Connecting With A Computer (Windows 8)

    Help Guide Wireless Speaker SRS-XB10 Pairing and connecting with a computer (Windows 8) Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform same procedures to pair to other devices.
  • Page 31 When the [Settings] charms are displayed, click [Control Panel]. When [All Control Panel Items] is displayed, select [Devices and Printers]. If the [Control Panel] screen appears instead of [All Control Panel Items], select [Large icons] or [Small icons] from the [View by] menu in the top right corner of the screen.
  • Page 32 Turn on the speaker. (BLUETOOTH) indicator begins to flash in white. When you turn on the speaker for the first time after purchase, the (BLUETOOTH) indicator will begin to flash quickly in white and the speaker enters pairing mode automatically by just turning on the speaker. Proceed to step When you turn on the speaker, the speaker tries to make a BLUETOOTH connection with the last connected BLUETOOTH device.
  • Page 33 When the following screen appears, click [Close]. The computer begins installing the driver. The “ ” mark will appear in the bottom left of the [SRS-XB10] icon during installation. When the “ ” mark disappears, driver installation is complete. Proceed to the next step (substep 4).
  • Page 34 Depending on the computer, installation may take time. If driver installation takes too much time, the auto power off function of the speaker will cause it to turn off automatically. If this happens, turn on the speaker again. Right-click on [SRS-XB10] in [Devices] and select [Sound settings] from the menu that appears. Confirm [SRS-XB10Stereo] on the [Sound] screen.
  • Page 35 Right-click on [SRS-XB10Stereo], and select [Connect] from the menu that appears. When the speaker is connected, a checkmark will appear on [SRS-XB10Stereo] on the [Sound] screen. Proceed to step If you cannot click [Connect] for [SRS-XB10Stereo], select [Disable] for the [Default Device] that currently has a checkmark (green).
  • Page 36 When the speaker is connected to the computer, the (BLUETOOTH) indicator stays lit. You can enjoy playing back music from your computer. If a connection cannot be made, despite [SRS-XB10] appearing on the screen, initiate pairing mode on the speaker. Press and hold the (power)
  • Page 37 The speaker can be paired with multiple devices, but can only play music from one paired device at a time. Related Topic How to make a wireless connection with BLUETOOTH devices Connecting with a paired computer (Windows 8) Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection (After use) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 38: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Speaker SRS-XB10 Pairing and connecting with a computer (Windows 7) Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform same procedures to pair to other devices.
  • Page 39 The speaker enters pairing mode. Perform the pairing procedure on the computer. Click the [Start] button and then [Devices and Printers]. Click [Add a device]. Select [SRS-XB10] and click [Next]. If a passkey* is required on the display of the BLUETOOTH device, enter “0000.”...
  • Page 40 When the following screen appears, click [Close]. The computer begins installing the driver. The “ ” mark will appear in the bottom left of the [SRS-XB10] icon during installation. When the “ ” mark disappears, driver installation is complete. Proceed to the next step (substep 5).
  • Page 41 When the speaker is connected, a checkmark will appear. Check that the (BLUETOOTH) indicator has switched from flashing to a steady light. When the speaker is connected to the computer, the (BLUETOOTH) indicator stays lit. You can enjoy playing back music from your computer.
  • Page 42 The speaker can be paired with multiple devices, but can only play music from one paired device at a time. Related Topic How to make a wireless connection with BLUETOOTH devices Connecting with a paired computer (Windows 7) Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection (After use) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 43: Connecting With A Paired Computer (Windows 10)

    Help Guide Wireless Speaker SRS-XB10 Connecting with a paired computer (Windows 10) Do the following before starting. If you have connected the speaker with the other device, turn off the BLUETOOTH function on the device. Stop playback on the computer.
  • Page 44 Select [Connect] in the Action Center on the right-bottom of the screen. Select [SRS-XB10]. [Connected music] will be displayed on the screen. Check that the (BLUETOOTH) indicator has switched from flashing to a steady light. When the speaker is connected to the computer, the (BLUETOOTH) indicator stays lit.
  • Page 45 BLUETOOTH device, or turn off the BLUETOOTH device. Related Topic How to make a wireless connection with BLUETOOTH devices Pairing and connecting with a computer (Windows 10) Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection (After use) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 46: Connecting With A Paired Computer (Windows 8)

    Help Guide Wireless Speaker SRS-XB10 Connecting with a paired computer (Windows 8) Before operating the speaker, be sure to do the following: Depending on your computer, it may be necessary to turn on the built-in BLUETOOTH adaptor. For details on how to turn on a built-in BLUETOOTH adaptor, refer to the operating instructions supplied with the computer.
  • Page 47 If the [Control Panel] screen appears instead of [All Control Panel Items], select [Large icons] or [Small icons] from the [View by] menu in the top right corner of the screen. Confirm [SRS-XB10 Stereo] on the [Sound] screen. If there is a checkmark (green) on [SRS-XB10 Stereo], proceed to step...
  • Page 48 Then proceed to the next step (substep 6). Right-click on [SRS-XB10 Stereo], and select [Connect] from the menu that appears. When the speaker is connected, a checkmark will appear on [SRS-XB10 Stereo] on the [Sound] screen. Proceed to step...
  • Page 49 If you cannot click [Connect] for [SRS-XB10 Stereo], select [Disable] for the [Default Device] that currently has a checkmark (green). Check that the (BLUETOOTH) indicator has switched from flashing to a steady light. When the speaker is connected to the computer, the (BLUETOOTH) indicator stays lit.
  • Page 50 In this case, terminate the BLUETOOTH connection by operating the connected BLUETOOTH device and reestablish a connection. Related Topic How to make a wireless connection with BLUETOOTH devices Pairing and connecting with a computer (Windows 8) Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection (After use) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 51: Connecting With A Paired Computer (Windows 7)

    (BLUETOOTH) indicator stays lit. When you want to connect another BLUETOOTH device, terminate the current BLUETOOTH connection by operating the currently connected BLUETOOTH device. Search for the speaker on the computer. Click the [Start] button and then [Devices and Printers]. Double-click [SRS-XB10].
  • Page 52 Confirm [Listen to Music]. If [Listen to Music] appears: Proceed to the next step. If [Connecting to Bluetooth service] occurs automatically and a checkmark appears: The connection is complete. Check that the (BLUETOOTH) indicator on the speaker lights up in white. If [Searching services] leads to an error: The speaker is connected to a different nearby BLUETOOTH device.
  • Page 53 In this case, terminate the BLUETOOTH connection by operating the connected BLUETOOTH device and reestablish a connection. Related Topic How to make a wireless connection with BLUETOOTH devices Pairing and connecting with a computer (Windows 7) Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection (After use) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 54: Bluetooth Device

    Help Guide Wireless Speaker SRS-XB10 Listening to music of a device via BLUETOOTH connection You can enjoy listening to music of a BLUETOOTH device and operate it by the speaker via BLUETOOTH connection if it supports the following BLUETOOTH profiles.
  • Page 55 (BLUETOOTH) indicator flashes once or 3 times in white. During playback, you can use the buttons on the speaker to perform the following operations. Pause Press the (play) button during playback to pause. Press it again to cancel pause. Skip to the beginning of the next track Press the (play) button twice during playback.
  • Page 56 Related Topic How to make a wireless connection with BLUETOOTH devices Terminating the BLUETOOTH connection (After use) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 57: Terminating The Bluetooth Connection (After Use)

    When you finish playing music, the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device. Related Topic Turning the power off Auto power off function Disconnecting the NFC-compatible device by One-touch (NFC) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 58: Speaker Add Function

    Listening to music wirelessly with two speakers (Speaker Add function) By connecting two SRS-XB10 speakers via BLUETOOTH, you can select audio reproduction between stereo mode (stereo sound) and double mode (monaural sound). To use this function, two SRS-XB10 speakers are required.
  • Page 59 Set up the second speaker. Press the (power) PAIRING button on the second speaker to turn it on. (BLUETOOTH) indicator of the speaker begins to flash in white. Press and hold the ADD button for about 3 seconds until a beep is heard. When the BLUETOOTH connection is established, the (BLUETOOTH) indicators of the 2 speakers flash in white.
  • Page 60 Make a BLUETOOTH connection with a BLUETOOTH device. When the (BLUETOOTH) indicator of the speaker stops flashing and lights up, the BLUETOOTH connection is established. Start playback on the BLUETOOTH device, and adjust the volume to moderate level. Press the –/+ (volume) buttons on one of the speakers to adjust the volume. Volume adjustment of one speaker is reflected on the other.
  • Page 61 Related Topic Switching between double mode and stereo mode (Speaker Add function) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 62: Switching Between Double Mode And Stereo Mode (Speaker Add Function)

    Help Guide Wireless Speaker SRS-XB10 Switching between double mode and stereo mode (Speaker Add function) Using two speakers, you can switch between monaural playback (double mode) and stereo playback (stereo mode). Press the ADD button on either of the speakers to change the audio reproduction.
  • Page 63 Related Topic Listening to music wirelessly with two speakers (Speaker Add function) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 64: Terminating The Speaker Add Function Temporarily

    The Speaker Add function can be used even when connecting a portable audio device, etc. to the speaker’s AUDIO IN jack and playing it. Related Topic Listening to music wirelessly with two speakers (Speaker Add function) Switching between double mode and stereo mode (Speaker Add function) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 65: Listening To Music Of A Portable Audio Device, Etc

    Help Guide Wireless Speaker SRS-XB10 Listening to music of a portable audio device, etc. You can use the speaker as an ordinary wired speaker system by connecting a portable audio device, etc., using an audio cable (not supplied). Connect a device to the AUDIO IN jack with an audio cable (not supplied).
  • Page 66 When connecting a portable audio device to the AUDIO IN jack and playing music, you cannot use the buttons on the speaker to perform operations such as pause and skip to the beginning of the next track. Do not use the AUDIO IN jack in a place where water may splash. Related Topic Auto power off function 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 67: Receiving A Call

    Help Guide Wireless Speaker SRS-XB10 Receiving a call You can enjoy hands-free calls with a BLUETOOTH mobile phone that supports the BLUETOOTH profile HFP (Hands-free Profile) or HSP (Headset Profile) via BLUETOOTH connection. If your BLUETOOTH mobile phone supports both HFP and HSP, set it to HFP.
  • Page 68 If no ring tone is heard via the speaker, the speaker may not be connected with a BLUETOOTH mobile phone with HFP or HSP. Check the connection status on the BLUETOOTH mobile phone. Adjust the volume by pressing the –/+ (volume) buttons on the speaker or operating the BLUETOOTH mobile phone.
  • Page 69 Depending on the model of your smartphone, the operation system or applications installed, some functions of hands-free calling may not be used correctly. Related Topic How to make a wireless connection with BLUETOOTH devices Terminating the BLUETOOTH connection (After use) Making a call 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 70: Making A Call

    Help Guide Wireless Speaker SRS-XB10 Making a call You can enjoy hands-free calls with a BLUETOOTH mobile phone that supports the BLUETOOTH profile HFP (Hands-free Profile) or HSP (Headset Profile) via BLUETOOTH connection. If your BLUETOOTH mobile phone supports both HFP and HSP, set it to HFP.
  • Page 71 Use a BLUETOOTH mobile phone at least 50 cm (1.6 ft) away from the speaker. Noise may result if the speaker and the BLUETOOTH mobile phone are too close. Related Topic How to make a wireless connection with BLUETOOTH devices Terminating the BLUETOOTH connection (After use) Receiving a call 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 72: About The Indicators

    Help Guide Wireless Speaker SRS-XB10 About the indicators CHG (charge) indicator (orange) Turns off Charging the speaker is completed. Lights up The speaker is being charged. Flashes slowly The built-in battery is running low and needs to be charged. Note A speaker that is in use can be charged if it is connected to a booted computer or AC outlet via a USB AC adapter (not supplied).

  • Page 73: Precautions

    Help Guide Wireless Speaker SRS-XB10 Precautions Note when using with a mobile phone For details on operation of your mobile phone when receiving a telephone call while transmitting the sound using the BLUETOOTH connection, refer to the operating instructions supplied with the mobile phone.

  • Page 74: Notes On Charging

    When the amount of time that the battery can be used seems significantly shorter, despite having been fully charged, contact your nearest Sony dealer. The life span of the rechargeable battery differs depending on the usage, environment, and storage method.

  • Page 75: Notes On Water Resistant Feature

    Help Guide Wireless Speaker SRS-XB10 Notes on water resistant feature Water resistant performance of the speaker *1*2 The speaker has a water resistant specification and IPX5 as specified in “Degrees of protection against ingress of water” of the IEC60529 “Ingress Protection Rating (IP Code).” However, the speaker is not completely water-tight.
  • Page 76 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 77: How To Care For The Speaker When Wet

    Do not touch with hands that have hand cream on. If the speaker becomes very dirty, rinse it lightly using tap water. Then remove the water from the speaker using the above method. 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 78: What Is Bluetooth Wireless Technology

    Help Guide Wireless Speaker SRS-XB10 What is BLUETOOTH wireless technology? BLUETOOTH wireless technology is a short-range wireless technology that enables wireless data communication between digital devices, such as a computer and digital camera. BLUETOOTH wireless technology operates within a range of about 10 m (about 30 ft).
  • Page 79 The device with a built-in radio or tuner cannot be connected to the speaker via BLUETOOTH since noise may occur in broadcasts. Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts. 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 80: Customer Support Websites

    Access the following support home pages to get support information about your speaker: For customers in the USA: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in European countries: http://www.sony.eu/support For customers in Latin America: http://www.sony-latin.com/ For customers in other countries/regions: http://www.sony-asia.com/ 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 81: What Can I Do To Solve A Problem

    Initialize the speaker. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Customer support websites...

  • Page 82: Unable To Turn On The Speaker Or Charge The Built-In Battery

    When using a USB AC adaptor (not supplied), make sure the USB AC adaptor has the ability to output in 500 mA or more. Charging from a USB AC adaptor which has the ability to output in less than 500 mA is not guaranteed. Related Topic Turning the power on About the indicators 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 83: The Power Suddenly Turns Off

    The power suddenly turns off The battery may be running low. Charge the speaker by connecting the speaker to a booted computer or an AC outlet via a USB AC adaptor (not supplied). Related Topic Auto power off function 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 84: No Sound/Sound From Only One Speaker/Low Sound Level/Distorted Sound/Humming Or Noise In The Speaker Output/No Voice Or Low Voice From Callers

    When receiving/making a phone call, check that output of the BLUETOOTH device is set for the speaker. Related Topic How to make a wireless connection with BLUETOOTH devices Listening to music of a device via BLUETOOTH connection About the indicators Receiving a call Making a call 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 85: Sound Becomes Low While In Use

    AC outlet via a USB AC adaptor (not supplied). If the sound becomes low while in use, follow the procedure below. Turn off the speaker. Charge the battery sufficiently. 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 86: Unable To Pair The Speaker With A Bluetooth Device

    Once the speaker is initialized, an iPhone/iPad/iPod touch may not be able to connect to the speaker. In this case, delete pairing information on the iPhone/iPad/iPod touch then pair them again. Related Topic How to make a wireless connection with BLUETOOTH devices About the indicators 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 87: Unable To Connect The Speaker To A Bluetooth Device With One-Touch Connection (Nfc)

    Check that your device is compatible with NFC. Look up information on the issue on the customer support website. Related Topic Connecting with an NFC-compatible device by One-touch (NFC) 4-694-214-11(3) Copyright 2017 Sony Corporation...

  • Page 88: Reset

    If the speaker cannot be turned on or cannot be operated despite it being turned on, open the cap on the rear side and push the RESET button for about 2 seconds with a pin or other pointed objects. After pushing the RESET button, turn on the speaker. If it does not turn on, consult your nearest Sony dealer. Note The speaker cannot be reset while the power is off.

  • Page 89: Initializing The Speaker

    PAIRING button at the same time for more than 5 seconds until the speaker turns off. The speaker is initialized. Settings such as volume, etc., are restored to the factory default settings, and all pairing information is deleted. 4-694-214-11(3) Copyright 2017 Sony Corporation...

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