Troubleshooting Your Array; Safety First-For You And Your Array; Obtaining Technical Support And Customer Service; Determining Service Tag Information - Dell EqualLogic PS4100 Hardware Maintenance Manual

5 Troubleshooting Your Array

Safety First—For You and Your array
Many repairs may only be done by a certified service technician. You should only perform troubleshooting
and simple repairs as authorized in your product documentation, or as directed by the online or telephone
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.

Obtaining Technical Support and Customer Service

Dell's support service is available to answer your questions about PS Series SAN arrays. If you have an
Express Service Code, have it ready when you call. The code helps Dell's automated-support telephone
system direct your call more efficiently.
Contacting Dell
Dell provides several online and telephone-based support and service options. Availability varies by country
and product, and some services might not be available in your area.
For customers in the United States, call 800-945-3355.
Note: If you do not have access to an Internet connection, contact information is printed on your invoice,
packing slip, bill, or Dell product catalog.
Use the following procedure to contact Dell for sales, technical support, or customer service issues:
1. Visit .
support.dell.com
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the
window.
3. Click on the left side of the window.
Contact Us
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.

Determining Service Tag Information

Each array has a service tag with a number. You may need to provide this information to customer support
when you contact us. The service tag label is visible on the front of the PS4100, on the right bezel latch
block.
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