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Frequently Asked Questions
Does my car need to be running in order
to view the vehicle's location?
No. The MSZ100 continuously draws a small
amount of power from your vehicle's battery. If
your battery is disconnected, the MSZ100 will not
work until the battery is reconnected or charged.
How long is my warranty?
The MSZ100 comes with a one year parts and
labor warranty. The warranty becomes void if the
vehicle is involved in an accident.
What should I do if I am involved in an
accident?
Contact MSZ customer service at 1-888-466-
5356 and let them know that you were involved
in an accident. They will run a diagnostics test
over the Internet to ensure that the unit is still
working properly. Make sure you report it to
your insurance carrier if a replacement unit is
required.
Can the MSZ100 be installed on
my existing car?
Yes, you can purchase MSZ100 for your existing
vehicle by contacting the MSZ sales office at
1-800-557-1449.
I purchased a car that is equipped with
the MSZ100, how do I activate service?
Contact the MSZ sales office at
1-800-557-1449 to register the unit.
I am selling my current vehicle; can I
transfer the MSZ100 to my new vehicle?
Your MSZ100 unit is transferable to another
vehicle. MSZ100 transfers carry a $99 activation
fee. MSZ100 transfers are also subject to un-
installation and new installation charges. Please
contact the MSZ sales office at 1-800-557-1449
to arrange the transfer and professional installa-
tion services.
Can a car thief find my MSZ100
and disarm it?
The MSZ100 is very small and is hidden away
in your vehicle. There are no stickers placed on
the vehicle that inform the thief that there is a
MSZ100 unit on board. These factors make it
very difficult for a thief to beat the system.
Is the MSZ100 an alarm system?
The MSZ100 is not an alarm system. It is a theft
recovery and secure personal tracking device.
What is the difference between the blue
and green dot I see on my computer
screen when my location is acquired?
The green-dot represents a real-time locate.
green-dot
green-dot represents a real-time locate.
The device was able to acquire a cellular
connection as well as current longitude and
latitude coordinate information. The unit has a
unobstructed view of the satellites. The blue-dot
represents old longitude and latitude coordinate
information. The MSZ100 was able to acquire a
cellular connection, but not real-time longitude
and latitude information. When this occurs, the
blue-dot represents last known location (longi-
blue-dot represents last known location (longi-
blue-dot
tude and latitude) data. The MSZ100 currently
has an obstructed view of the satellites. The
blue-dot
blue-dot scenario (old data) generally hap-
blue-dot scenario (old data) generally hap-
pens when a vehicle enters a covered parking
structure. A blue dot will probably appear at
the entrance to the parking structure, as that
was the last point in which the MSZ100 had an
unobstructed view of the satellites.
What does it mean when I receive a
Red-Dot – Vehicle Unavailable?
This means that the MSZ100 is an area with
poor cellular coverage and is currently not able
to establish a connection.
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