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Frequently Asked Questions
How does the MSZ100 work?
The MSZ100 utilizes advanced GPS (Global
Positioning System) technology to wirelessly
monitor the location of your vehicle.
Who Installs the MSZ100?
Your purchase of the MSZ100 includes profes-
sional installation by a certified MSZ technician.
What Services are included with the
MSZ100?
• Stolen Vehicle Recovery
• Enhanced Roadside Assistance
• Personal Vehicle Tracking via the Internet
What happens if my vehicle is stolen?
Contact the MSZ Monitoring Center immediately
at 1-888-466-5356. MSZ operators will work
with local law enforcement for an immediate
recovery of your vehicle.
What is "Enhanced Roadside Assistance?"
If your car breaks down and you are unaware of
your location, you can contact the MSZ Monitor-
ing Center at 1-888-466-5356. They will know
who you are, where you are, and will transfer you
to your current roadside assistance provider.
Do I qualify for an insurance discount by
having the MSZ100 in my vehicle?
Many insurance companies do offer premium
discounts for theft recovery devices. We recom-
mend that you contact your insurance agent to
ask if you qualify for a discount.
Are there any hidden costs?
One year of services are included with the
purchase of the MSZ100. Six personal vehicle
locates are included as well. Each personal
vehicle locate after the initial six cost only
99¢ each.
6
For Customer Service or technical questions call toll-free 1-888-466-5356
How do I track my vehicle on the Internet?
Go to www.mobilesecurezone.com
If you are a first-time user, select First Time
User Set-Up Your Account:
1. Input your 8 digit account number as listed
on your MSZ contract.
2. Create a username and password (password
Create a username and password (password
Create a username and password (
must be at least six alphanumeric characters)
3. Select the Update button. You should
now be able to log in with your user name
and password.
4. Select the vehicle you would like to locate,
and then select the Locate button.
Once vehicle is located, you can see its location
on map or aerial photo, and can acquire direc-
tions to any destination.
If you have already created a username and
password, simply go to
www.mobilescurezone.com, log on and select
the vehicle you would like to locate.
How long does it take to locate my
vehicle over the Internet?
If your vehicle has an unobstructed view of the
sky and you are in a known cellular area, the
"locate" process can take as little as a few sec-
onds, or up to one minute. (The process can take
longer for Dial-up Internet Service Provider users)
Why am I unable to locate my
vehicle over the Internet?
There are generally only three reasons why you
are unable to "locate" your vehicle:
1. The vehicle is currently in an area with
poor cellular coverage.
2. The analog cellular channels in your area
are currently full.
3. The vehicle may not have an unobstructed
view of the sky.
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