Technical Issues, Clues And Solutions O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O - Axis Q1659 User Manual

AXIS Q1659 Network Camera
Troubleshooting
The installation and management software tools are available from the support pages on www.axis.com/support
Technical issues, clues and solutions
If you canrt find what yourre looking for here, try the troubleshooting section at www.axis.com/support
Problems upgradsng the firmware
Firmware upgrade failure
Problems settsng the IP address
When using ARP/Ping
The product is located on a
different subnet
The IP address is being used
by another device
Possible IP address conflict
with another device on the
same subnet
The product cannot be accessed from a browser
Cannot log in
The IP address has been
changed by DHCP
The product ss accesssble locally but not externally
Router configuration
Firewall protection
Problems wsth streamsng H.264
Multicast Ho264 only
accessible by local clients
If the firmware upgrade fails, the product reloads the previous firmwareo The most common reason
is that the wrong firmware file has been uploadedo Check that the name of the firmware file
corresponds to your product and try againo
Try the installation againo The IP address must be set within two minutes after power has been
applied to the producto Ensure that the ping length is set to 408o
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you cannot set the IP addresso Contact your network
administrator to obtain an IP addresso
Disconnect the Axis product from the networko Run the ping command (in a Command/DOS
window, type ping and the IP address of the product):
• If you receive: Reply from <IP address>:
this means that the IP address may already be in use by another device on the networko
Obtain a new IP address from the network administrator and reinstall the producto
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis producto Check all cabling and reinstall the producto
The static IP address in the Axis product is used before the DHCP server sets a dynamic addresso
This means that if the same default static IP address is also used by another device, there may
be problems accessing the producto
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log ino You may need to manually type http or https in the browserrs address fieldo
If the password for the user root is lost, the product must be reset to the factory default settingso
See How to reset to factory default settingso
IP addresses obtained from a DHCP server are dynamic and may changeo If the IP address has
been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
networko Identify the product using its model or serial number, or by the DNS name (if the name
has been configured)o
If required, a static IP address can be assigned manuallyo For instructions, go to
www.axis.com/supporto
Check that your router allows incoming data traffic to the Axis producto The router must support
TM
UPnP o
Check the Internet firewall with your network administratoro
Check if your router supports multicasting, or if the router settings between the client and the
product need to be configuredo The TTL (Time To Live) value may need to be increasedo
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