Faq And Troubleshooting - Telrad CPE8100 System Manual

10 FAQ and Troubleshooting

1) My PC cannot connect to the CPE.
 Re-plug the PC Ethernet cable and check if the PC LAN connection is up or showing
activity.
 Check if the PoE power adapter LED is on. If it is not, check the power cord and make
sure it is connected properly. Also verify that the AC power supply is available.
 If the PC LAN shows no activity and PoE adapter LED is off but the power cord is
connected properly and there is AC supply, then it is likely the PoE adapter is
damaged. Please contact distributor to obtain replacement part.
2) My PC cannot acquire IP from the CPE.
 First check if the PC NIC interface is up and working properly. Then check the PC NIC
configuration. If the device is running in router mode, then make sure the PC DHCP is
enabled. Open the MS-DOS or CMD window, enter "ipconfig /release" and "ipconfig
/renew" commands and see if PC can obtain IP correctly.
 If the device is configured to operate in bridge mode, the PC NIC IP should be
manually configured to be 192.168.254.10 / 255.255.255.0 in order to gain access to
the device WEB GUI. When you are done with the device configuration, the PC NIC IP
should be reconfigured to use DHCP for proper LTE networking.
 If the problem persists, please contact the operator or distributor for further diagnose.
3) My CPE networking is not working properly.
 You may want to check if the LTE connection is up and running properly. You can do
this by login the WEB GUI and check the Interface Info page.
 You may want to perform a factory reset and see if the problem is being corrected.
You can do this by log into the WEB GUI using the "Telrad4G" administrator password
and perform restore the unit to default factory setting.
 If the problem cannot be corrected by factory reset, please contact the operator or
distributor for further diagnose.
4) I forget the login password and like to reset the unit to factory default.
 Please look up the IMEI number in the CPE unit label. The unit can be reset to factory
default setting by entering the IMEI number in the WEB login window.
 After the unit is reset to factory default, you can login using the default password.
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