Navien NFC-175 Service Manual page 6

Navien Warranty
Warranty Period
Navien products come with a limited warranty covering labor,
parts and the heat exchanger. The following warranty periods
begin to run from the date of original installation. The date of
original installation must be provided to Navien, and upon request,
proof of the original installation date must also be provided to
Navien. When the product is installed in a new construction, the
commencement date shall be dated upon which the end-user
takes title to the property.
Warranty Period
Coverage Table for Labor and Parts Only
Residential*
Labor 1 year
Parts 5 years
* Applies only to single family, residential locations.
Coverage Table for Heat Exchangers Only
Residential*
Percentage Paid by
Years
1 to 12
13
14
15
* Applies only to single family, residential locations.
Effective
This 10/15 year limited pro-rated warranty on heat exchangers, 3/5
year limited warranty on parts, and 1 year limited-labor warranty
("Warranty") covers defects in materials or workmanship when the
Navien NFC Boiler ("Product") is installed by a properly licensed
plumber or contractor and operated in strict compliance with the
Installation & Operations manual procedures, subject to the terms
within this Warranty document. Improper installation or use will
void this Warranty. This Warranty runs from date of installation and
extends to the original purchaser and subsequent owners, but only
while the Product remains at the site of the original installation.
This Warranty includes both a limited and pro-rated warranty as set
forth below.
What is Covered?
Subject to the foregoing terms, Navien will repair or replace the
covered Product or any part or component that is defective in
materials or workmanship for a period of five (5) years in regard to
parts and up to twelve (12) years in regard to the heat-exchanger.
6 NFC Service Manual
Commercial
Labor 1 year
Parts 3 years
Commercial
Years
Customer
0 %
50 %
10
60 %
70 %
Navien will pay labor charges for the repair subject to Navien's
prior written approval and in accordance with Navien's schedule
of approved labor allowances for a period of one (1) year from the
date of installation. All repair parts must be genuine Navien parts.
All repairs and replacements must be performed by an individual
or servicing company that is properly licensed to do the type of
repair.
When the Product is or has ever been used for anything other than
single family residential application (hereinafter "Commercial")
then the parts warranty will be reduced to three (3) years and the
heat exchanger warranty to ten (10) years.
During the applicable warranty period, replacement of the
Product or components may be authorized by Navien only. Navien
does not authorize any person or company to assume for it any
obligation or liability in connection with the replacement of
the Product or its components. If it is determined that repair or
replacement of a part, under warranty, is not possible, the Product
will be replaced with a new Product having at least the same BTU
capacity as the product at issue. The replacement component or
product will be warranted only for the unexpired portion of the
applicable warranty period for the original component or Product.
The heat exchanger is covered by Navien's pro-rated limited
residential Warranty for defects in material and workmanship at a
cost to the customer equal to a percentage of the Manufacturer's
Suggested Retail Price (MSRP), at the time the warranty claim is
approved by Navien, as indicated in the following Coverage Table
for Heat Exchangers Only. This pro-rated warranty only applies to
the replacement of the heat exchanger and does not include labor,
shipping, other parts, delivery or installation. In order to obtain this
warranty, the customer must pay the applicable pro-rated amount
as indicated in the following Coverage Table for Heat Exchangers
Only. Once the customer pays the pro-rated amount, then Navien
will ship the heat exchanger directly to the service provider.
Warranty Claim Procedures
To obtain warranty repair service, the end user or homeowner
must contact the original installer of your Navien product. If the
original installer cannot be identified, the end user or homeowner
may contact Navien's Technical Administration Department at
1-800-519-8794. Proof of purchase is required to obtain warranty
service.
Warranty Service
At its option, Navien will replace the defective component (part(s)
or heat exchanger), in accordance with the terms of this Limited
Warranty, if it fails in normal use and service during the Applicable
Warranty Period identified above. The replacement component
must be Navien original factory component. Navien, at its sole
discretion, may replace the product with a new or refurbished
product of comparable quality and design. The replacement
component or product will be warranted only for the unexpired
portion of the original component's Applicable Warranty Period.
Payment for labor in completing the warranty service is subject
to Navien's prior written approval and shall be subject to Navien's
schedule of approved labor allowances.
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