Mercedes-Benz SLC 300 2019 Operator's Manual page 233

Have the system checked at the nearest
Mercedes-Benz Service Center or contact the
following service hotlines:
USA: Mercedes-Benz Customer Assistance
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Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
Canada: Customer Service at
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1-888-923-8367
Emergency call
Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in
an emergency if:
you see smoke inside or outside of the
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vehicle, e.g. if there is a fire after an acci-
dent
the vehicle is on a dangerous section of
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road
the vehicle is not visible or cannot easily
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be seen by other road users, particularly
when dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or sim-
ilar situations as soon as it is safe to do so.
Move to a safe location along with other
vehicle occupants. In such situations, secure
the vehicle in accordance with national regu-
lations, e. g. with a warning triangle.
A license agreement must be in place in order
to activate the Mercedes me connect service.
Make sure that your system is activated and
operational. To register, press the ï MB
Info call button. If any of the steps mentioned
are not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone hot-
lines:
USA: Mercedes-Benz Customer Assistance
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Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
Canada: Customer Service at
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1-888-923-8367
General notes
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered.
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You cannot end an automatically triggered
emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call Connecting Call message.
The audio output is muted.
Once the connection has been made, the
Call Connected Call Connected message appears in the mul-
tifunction display.
All important information on the emergency is
transmitted, for example:
Current location of the vehicle (as deter-
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mined by the GPS system)
Vehicle identification number
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Information on the severity of the accident
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Shortly after the emergency call has been initi-
ated, a voice connection is automatically
established between the Customer Assistance
Center and the vehicle occupants.
If the vehicle occupants are responsive, the
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Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
If there is no response from the vehicle
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occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance Cen-
ter, the system has been unable to initiate an
emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con-
tinuously.
The Call Failed Call Failed message appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Features
231
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