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Alcatel Mobile Phones
Limited Warranty ...................
TCT Mobile North America LTD warrants to the original retail purchaser of this
wireless device, that should this product or part thereof during normal consumer
usage and condition, be proven to be defective in material or workmanship that
results in product failure within the first twelve (12) months from the date of
purchase as shown on your original sales receipt. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company's option without charge
for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are also
warranted against defects and workmanship that results in product failure
within the first six (6) months period from the date of purchase as shown on
your original sales receipt. Such defect(s) will be repaired or replaced (with new
or rebuilt parts) and the company's option without charge for parts or labor
directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
•
Non-compliance with the instructions for use or installation, or with technical
and safety standards applicable in the geographical area where your cellphone
is used;
•
Connection to any equipment not supplied or not recommended by TCT
Mobile;
•
Modification or repair performed by individuals not authorized by TCT Mobile
or its affiliates;
•
Acts of god such as Inclement weather, lightning, power surges, fire, humidity,
infiltration of liquids or foods, chemical products, download of files, crash, high
voltage, corrosion, oxidation;
•
Removal or altering of the wireless devices event labels or serial numbers
(IMEI);
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•
Damage from exposure to water or other liquids, moisture, humidity, excessive
temperatures or extreme environmental conditions, sand, excess dust and any
condition outside the operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such as framing
and non-operative parts.
There are no express warranties, whether written, oral or implied, other than
this printed limited warranty or the mandatory warranty provided by your
jurisdiction. In no event shall TCT Mobile or any of its affiliates be liable for
incidental or consequential damages of any nature whatsoever, including but not
limited to commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitation of the duration of implied warranties, so
the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling (877-702-
3444) or going to www.alcatelonetouch.com. We have placed many self-help
tools that may help you to isolate the problem and eliminate the need to send
your wireless device in for service. In the case that your wireless device is no
longer covered by this limited warranty due to time or condition we have other
options that you may utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this warranty,
contact TCT Mobile to get an RMA number, include a copy of the original
proof of warranty coverage (e.g. original copy of the dated bill of sale, invoice),
the consumer's return address, your wireless carrier's name, alternate daytime
cellphone number, and email address with a complete problem description. Only
ship the wireless device. Do not ship the SIM card, memory cards, or any other
accessories such as the power adapter. You must properly package and ship the
wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive at
the service center. Upon receipt, the service center will verify the warranty
conditions, repair, and return your wireless device to the address provided.
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