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Alcatel Mobile Phones Limited Warranty
TCT Mobile North America LTD warrants to the original retail purchaser of this wireless device,
that should this product or part thereof during normal consumer usage and condition, be proven to be
defective in material or workmanship that results in product failure within the first twelve (12)
months from the date of purchase as shown on your original sales receipt. Such defect(s) will be
repaired or replaced (with new or rebuilt parts) at the company's option without charge for parts or
labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are also warranted against
defects and workmanship that results in product failure within the first six (6) months period from
the date of purchase as shown on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) and the company's option without charge for parts or labor
directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the following conditions
occur:
• Non-compliance with the instructions for use or installation, or with technical and safety standards
applicable in the geographical area where your cellphone is used;
• Connection to any equipment not supplied or not recommended by TCT Mobile;
• Modification or repair performed by individuals not authorized by TCT Mobile or its affiliates;
• Acts of god such as Inclement weather, lightning, power surges, fire, humidity, infiltration of
liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless devices event labels or serial numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or
extreme environmental conditions, sand, excess dust and any condition outside the operating
guidelines;
• Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative
parts.
There are no express warranties, whether written, oral or implied, other than this printed limited
warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCT Mobile or
any of its affiliates be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those damages can be disclaimed by
law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitation of the duration of implied warranties, so the preceding limitations or exclusions may not
apply to you.
How to obtain Support: Contact the customer care center by calling (877-702-3444) or going to
www.alcatelonetouch.com. We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for service. In the case that your
wireless device is no longer covered by this limited warranty due to time or condition we have other
options that you may utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this warranty, contact TCT Mobile to
get an RMA number, include a copy of the original proof of warranty coverage (e.g. original copy of
the dated bill of sale, invoice), the consumer's return address, your wireless carrier's name, alternate
daytime cellphone number, and email address with a complete problem description. Only ship the
wireless device. Do not ship the SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive at the service center. Upon
receipt, the service center will verify the warranty conditions, repair, and return your wireless
device to the address provided.
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