Philips WelcomeEye Touch DES9700VDP - 531001 User Manual page 59

• No video recording
• The strike plate
and gate motor are
controlled via the
monitor, not the RFID
• Poor image and/
or sound from the
smartphone*
• The opening of the
electric strike plate
is controlled by the
application, but the
opening of the gate
is not*
• The strike plate is
not controlled via the
monitor
* WelcomeEye Connect only
Reminder: Videos can only be recorded when there is an micro SD card in the monitor.
The photos and videos launched by the application are recorded on the smartphone.
The application only allows access to intercom panel views, not the additional cameras.
Notes:
To check whether or not the product is faulty, we recommend connecting it over a
short distance (3m of wiring). If the symptoms persist, the product is faulty. If not, check the
installation and cable used.
• Absence of micro
SD card
• Card format
unsuitable
• Unsuitable card
size
• Programming error
• Stream problem
• Configuration
WelcomeEye Connect / Touch / 09/17
• Videos can only be recorded when
there is a micro SD card in the
monitor
• Type of micro SD card or SDHC mic,
no SDXC mic
• 64MB min, 32GB max class 10
• Check recording mode (page 11)
• Reset and resume the badge
programming procedure.
Reminder:
short swipe of the badge
= electrical control, long swipe = dry
contact control
• The stream must be at least 40Kb/s
• Modify the stream from the app
settings (change the no. of frames/
second)
• In application settings, verify that
"code verr" = 2
Reminder: the command can only
be sent if a conversation via the
intercom is ongoing
• The strike plate or electric lock
that you are ordering must have
a mechanical memory. The strike
plate current cannot exceed 1.1A.
• Connect it directly to terminals 7
and 8 at the back of the intercom
panel (no need to observe polarity).
• The opening function is only
possible if the video of the
respective intercom panel is
displayed.
GB26