Philips WelcomeEye Touch DES9700VDP - 531001 User Manual page 57

• The intercom panel
is on but the monitor
does not ring
• Poor picture and/or
sound
• Purple picture
• Image is too bright
• The volume of the
intercom panel is too
low
• The volume from the
intercom panel is too
low
• Switch
configuration of
the intercom panel
• Configuration
menu of the
monitor
• Connection
• Energy saving
mode activated
• Environment
• Connection
• Camera position
• Settings
• The microphone
hole of the
intercom panel is
blocked
WelcomeEye Connect / Touch / 09/17
• Verify that the intercom panel is not
programmed in dual-family mode.
Reminder: single-family =switch 2 set
to ON, dual-family = switch 2 set to
OFF. Don't forget to turn the power
off for 5 seconds to activate the new
settings (page 6)
• Verify that the monitor is valid
• Verify that the monitor is connected
to 1 and 2 of the intercom panel (for
single-family use)
• (page 12)
• Check that the wires used are
the correct size and that the
videophone's connection wires
are not in the same sheath as the
230VAC wires
• The connection cable must not be
tangled
• Do not expose the lens of the
camera directly to sunlight or to a
reflective surface.
• Check the settings of the monitor
(page 12)
• Re-enter the settings on the back
of the intercom panel
• Verify and rectify
GB24