Troubleshooting - Oral-B Genius 9000 Manual

Trouble Shooting
Problem
APP
Handle does
not operate
(properly) with
TM
Oral-B App.
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating
(during first
use).
Possible reason
1. Oral-B TM App is turned off.
2. Bluetooth interface is not acti-
vated on smartphone.
3. Radio transmission is deactivated
on handle; radio transmission
display (7) is turned off.
4. Bluetooth connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port Bluetooth 4.0 (or higher)/
Bluetooth Smart.
6. Handle on plugged-in charger.
Original app functionality wanted.
Battery has a very low charge
level; no lights illuminate.
Remedy
1. Turn on Oral-B TM
2. Activate Bluetooth interface on
smartphone (described in its
user manual).
3. Activate radio transmission by
simultaneously pressing on/off
(3) and mode button (4) for
2 seconds until radio transmis-
sion display (7) turns on.
4. Pair handle and smartphone
again via app settings. Keep
your smartphone in close prox-
imity when using it with handle.
5. Your smartphone must support
Bluetooth 4.0 (or higher)/
Bluetooth Smart in order to pair
handle. Check App Store
Google Play TM for compatible
smartphones.
6. Radio transmission is deactivated
while handle is placed on
plugged-in charger.
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
Charge at least for 30 min.
App.
(SM)
or
13