Troubleshooting - BenQ ST4301K User Manual

64

Troubleshooting

Troubleshooting
Problem
No picture
No sound
The computer input
image looks strange.
The control panel
buttons do not work.
Check the following:
• Is the display turned on? Check the power indicator of the
display.
• Is the signal source device turned on? Turn on the device
and try again.
• Are there any loose cable connections? Make sure that all
cables are connected firmly.
• Have you chosen an unsupported output resolution on
the computer? Refer to
on page 62 to select a supported resolution and try again.
• Have you chosen an unsupported output resolution on
the DVD or Blu-ray disc player? Refer to
signal resolution on page 62
resolution and try again.
Check the following:
• Have you turned on the mute function on the display or
the input source device? Turn off the mute function or
increase the audio volume level and try again.
• Are there any loose cable connections? Make sure that all
cables are connected firmly.
• Have you chosen an unsupported output resolution on
the computer? Refer to
on page 62 to select a supported resolution and try again.
• Use the Auto function to let the display automatically
optimize the display of computer image. Refer to
settings on page 29
• If the result of the Auto Tune function is not satisfactory,
use the Phase, Horizontal Position, and Vertical
Position functions to manually adjust the image.
Have you locked the control panel buttons? Unlock the
buttons and try again.
Solution
Supported input signal resolution
to select a supported
Supported input signal resolution
for more information.
Supported input
Display