Summary of Contents for TableSafe RAIL
- Page 1 Certification Exhibit FCC ID: 2AAUJ-R001 FCC Rule Part: 15.225 and 15.247 TÜV SÜD Project Number: 16-3026 Manufacturer: TableSafe, Inc. Model: RAIL2 Manual 2320 Presidential Drive, Suite 101, Durham, NC 27703 USA Voice: 919-381-4235...
- Page 2 RAIL User Manual Date: August 16, 2017 Version: 1.2...
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Page 3: Table Of Contents
Split by Item Disabled __________________________________________________________________________________________________________________ 18 Changes After Check Presentation ___________________________________________________________________________________________________ 19 Split Check on POS ______________________________________________________________________________________________________________________ 19 Credit Card Errors ______________________________________________________________________________________________________________________ 20 RAIL Maintenance ______________________________________________________________________________________________________________________ 21 How to Charge a RAIL __________________________________________________________________________________________________________________ 21 Federal Communications Commissions (FCC) Statement ________________________________________________________________________ 22 2 of 22... -
Page 4: Rail Introduction
RAIL Introduction The RAIL is a patented, handheld, digital device designed to replicate the look and feel of a traditional bill presentation folder. The RAIL allows guests to securely self-swipe credit cards, auto-calculate tip, split the bill multiple ways, and choose how to have their receipt delivered. -
Page 5: Staff Login
If you are logged in on the POS terminal, you will not be able to log into the RAIL. Log out of the POS and retry on the RAIL. 2. Manager or Employee does not have sufficient access rights to perform the action This is tied to staff settings in the POS BOH system. -
Page 6: Server Tools
Server Tools Once logged in to the RAIL, the server will be presented with the “My Tables” screen, which shows all of the server’s currently open tables from the POS. Servers will be able to select tables from this screen to begin the payment process when the guest is ready to check out. - Page 7 RAIL device can be used to designate the location. Tip Report The Tip Report displays all the checks closed on the RAIL with credit and their subtotals, tip amounts, and percentages for that server logged in. Additionally, a summary report will show the server’s average tip percentage and total amount of...
- Page 8 RAIL User Manual RAIL Status The RAIL Status displays a RAIL’s current software versions and hardware information. Display Settings The Display Settings allows a user to modify the RAIL’s screen brightness and LED brightness. 7 of 22...
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Page 9: Manager Utilities
Managers have the same utilities as servers, plus the following: Factory Reset Restarts the RAIL to factory settings. Factory reset will need to be selected if a new wireless network will be used • with the RAIL or new credentials are required to maintain RAIL connectivity... -
Page 10: Prepare The Check
The RAIL currently does not accept gift cards. Prior to presenting, confirm if the guest will pay with a gift card. • These will be processed on the POS system. If the gift card only applies a partial payment, use the RAIL device for the remaining balance... -
Page 11: Order Summary
RAIL User Manual Order Summary When the guest opens the RAIL and presses the “View Check” button, they will be presented with an Order Summary page of their order. From here they will have options to choose from. Pay Check •... - Page 12 The guest can select what items to include on their ticket for payment. Once the payment and survey participation are complete for a guest, a screen will alert them to pass the RAIL to the next guest. The next guest will see the remaining items left to be paid.
- Page 13 RAIL User Manual Payment Options The guest will be prompted with the same “Pay Check” button regardless of whether they are a single payer or splitting the check. They will then be prompted with the following three choices: Pay by Credit •...
- Page 14 Other Payment The “Other Payment” option will be used when a guest is using a gift card or rewards card. The RAIL will alert the server to come to the table so they can process the payment on the POS terminal.
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Page 15: Receipt Delivery
RAIL User Manual Receipt Delivery Whether the guest pays by credit or cash, they will be prompted with a choice for how they want their receipt delivered. Email Receipt The guest will be prompted to enter their email address for the receipt to be sent to. From here, they will also •... -
Page 16: Survey
RAIL User Manual Survey After selecting the receipt delivery option, the guest will be presented with a short survey of three questions. The first screen will have one question, and the second screen will have the final two. The guest can choose to not answer the questions by pressing the “No Thanks” button. -
Page 17: Rail Led Indicators
When customers are prompted to swipe their credit card, and when the RAIL is setting up • Multi-Color RAIL’s safety feature has been triggered making it inoperable. The top LED is red and the screen is dark and • unresponsive... -
Page 18: Help Menu And Abort Transaction
If an error to the bill needs to be rectified, the server will select “Wait Staff Functions,” enter their PIN, then select “Abort Transaction”. The server will either correct the error and re-present the RAIL to the guest or process the guest's payment at the •... -
Page 19: Split By Item Disabled
In these cases, a ticket will have a “Split by Item” disabled icon next to the name of the table. If the guest tries to split the check on the RAIL, they will see an “Unavailable” message. The “Split Equally” and “Split by Amount” options will still be available for guests electing to split the check in these scenarios. -
Page 20: Changes After Check Presentation
This option should only be used in large group settings (more than 9 paying guests at a table) • The RAIL can split equally up to nine guests; there are an unlimited amount of payers when "Split by Item" •... -
Page 21: Credit Card Errors
RAIL User Manual Credit Card Errors There area a few reasons why the RAIL will decline a guest’s card include: Credit card may not be valid • Funds are insufficient • Credit card cannot be read • Credit card was poorly swiped •... -
Page 22: Rail Maintenance
If the RAIL seems to be running slow, place it in the reset tool along the back cover’s left edge for three seconds or until the screen goes dark. It will take about 4 minutes to reboot. -
Page 23: Federal Communications Commissions (Fcc) Statement
RAIL User Manual Federal Communications Commissions (FCC) Statement FCC Warning: Changes or modifications to any of these devices not expressly approved by TableSafe could void the user’s authority to operate the equipment. 1. RAIL Payment Platform NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules.