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184
Cannot Send/Receive Mail
Airplane Mode Set
Is handset in Airplane mode?
in Airplane mode. To cancel Airplane mode:
Drag Status Bar down
No "4G" Indication on Signal Level
Indicator
Is
Mobile data
disabled? To check that
enabled:
In Home Screen, Drag Favorites Tray to top of Display
(Settings)
Network & internet
Mobile data
(
)
Cannot Send with Attachment
The maximum size of files that can be attached to +Message
is 100 MB.
To share large files, use Google Drive, etc.
Cannot Receive Mail from Certain
Sender
Spam filter settings may be blocking delivery.
Check spam filter settings.
Disabled Access Point Is Set
Is a disabled access point set? To reset to initial settings:
In Home Screen, Drag Favorites Tray to top of Display
(Settings)
Network & internet
Advanced
Access Point Names
default
In Location Where Signal Is Weak or
Have Been Out of Service Area for a
Long Period
Check whether you are where signal is weak or out of service
area.
If problem persists, power handset off and then on again.
appears in Status Bar when
Mobile data
is
Mobile network
Mobile network
Reset to
Cannot Connect to Internet
Airplane Mode Set
Is handset in Airplane mode?
in Airplane mode. To cancel Airplane mode:
Drag Status Bar down
No "4G" Indication on Signal Level
Indicator
Is
Mobile data
disabled? To check that
enabled:
In Home Screen, Drag Favorites Tray to top of Display
(Settings)
Network & internet
Mobile data
(
)
Cannot Connect while Using Browser
The browser may have become temporarily unstable.
Clearing the browser cache may remedy this.
See
"閲覧履歴を消去する (http://help.mb.softbank.jp/aquos-
zero/04-05-01-04.html)" (Japanese) for details on clearing
the browser cache.
Cannot Connect to Internet Only When
Connected by Wi-Fi
There may be a problem with the Wi-Fi connection.
Check whether connection to the Internet is possible with the
Wi-Fi connection disabled.
See
"Deleting Saved Access
Points" for details on disabling the
Wi-Fi connection.
Disabled Access Point Is Set
Is a disabled access point set? To reset to initial settings:
In Home Screen, Drag Favorites Tray to top of Display
(Settings)
Network & internet
Advanced
Access Point Names
default
In Location Where Signal Is Weak or
Have Been Out of Service Area for a
Long Period
Check whether you are where signal is weak or out of service
area.
If problem persists, power handset off and then on again.
appears in Status Bar when
Mobile data
is
Mobile network
Mobile network
Reset to
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