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For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
•
Check your subscription status with your service provider (credit,
SIM card valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your service provider (credit,
SIM card valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller's name/number does not appear when a call is
received
•
Check that you have subscribed to this service with your service
provider.
•
Your caller has concealed his/her name or number.
I cannot find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume
•
Up/Down key.
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
•
Check with your service provider to make sure that your
subscription includes this service.
•
Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialed
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files
or save the files in the phone contacts.
.
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