GasTech GTA-4100R Operator's Manual page 7

SERVICE POLICY
GasTech Australia maintains an instrument service facility at the factory as well as authorised service facilities
around the world. Should your instrument require service, you may contact us toll free at 1800 999 902 within
Australia only or 61-8-9242-1869, or visit our website www.gastech.com.au for authorised service locations.
For non-warranty repairs, you will need to provide a purchase order number. If you need to set a limit to the
repairs costs, state a "Not to Exceed" figure. If you need a quotation before you can authorise repair costs, so
state, but understand this will incur additional costs and may delay processing of the repair.
If you wish to set a limit to the authorised repair cost, state a "not to exceed" figure. GasTech Australia's policy
is to perform all needed repairs to restore the instrument to full operating condition, including reactivation or
replacement of all out-of-warranty electrochemical cells.
You may send the unit, freight prepaid, to: GasTech Australia Pty Ltd, 106 Westpoint Centre, 396 Scarborough
Beach Road, Osborne Park 6017, Western Australia. Attn.: Service Department. Enclose the copy of your
contact details. Pack the instrument and all its accessories (preferably in its original packing) and any special
instructions. Repairs are warranted for 90 days from the date of shipment. Sensors have individual warranties.
Always include your address, purchase order number, shipping and billing information, and a description of the
defect as you perceive it. If this is the first time you are dealing directly with the factory, you will be asked to
provide credit references, prepay, or authorise COD shipment.
NOTE: GasTech Australia assumes no liability for work performed by unauthorised service facilities.
Page 3 © 2008 GasTech Australia Pty Ltd