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Troubleshooting
No data displayed in LOG100 display window
Are the shackles awake?
Use the wake function within LOG100. Either 'Ctrl+W' or 'Sleep and wake>Wake' in the drop down menus. It may
then be necessary to check the 'Keep awake' box in the configure project window.
Is the expression correctly entered?
Make sure that the device data tags are entered within triangular brackets in the form
the data tag is (by default) the last 4 characters of the device ID.
Are the base station, shackles and LOG100 workspace all on the same radio channel?
The easiest method to check is to go through and methodically try different channels in the LOG100
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configure project window. (Return to display window to manually wake each channel).
You can also use the BroadWeigh Toolkit to monitor activity on various channels via the Channel Monitor
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page. Change the channel and then manually wake all data providers on that channel (it will take around
10 seconds to update). This will then show all available data providers on the channel and may highlight
errors in Data Tag entry. Base stations purchased after June 2015 can also monitor sleeping modules.
Be aware that the base station can only be set to one radio channel. Therefore you cannot log data and pair
devices at the same time. It is good practice to configure the hardware via the BroadWeigh Toolkit before using
the LOG100 software as it is possible for the two programs to give conflicting instructions.
Do all relevant transmitters and receivers have the same group key set?
Group keys were enabled from June 2015. For communication to happen between devices they must be on the
same radio channel with the same group key set.
It is still possible to use 'old' with 'new' devices but the group keys must all be left blank.
Is there heavy radio traffic in the area?
It is possible that 'wake' signals from the base station could not be getting through to the shackles and that they
are going to sleep as they think they don't need to be used.
One possible solution is to click on the very noisy RF environment mode on the Advanced page of the Toolkit. Be
careful as battery life will be reduced. Also ensure that 'Keep awake' is ticked in Log100 'Configure Project'.
Unexpected values displayed
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Check to see if the display channel has been zeroed ('NET' shown below channel display). To clear a zero
either go to configure project or click the gross button in the display window.
Check to see if an unnecessary or incorrect function has been used.
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Check to see that correct units have been set in the toolkit (kg or lb etc)
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Remember that
BroadWeigh Original Instructions
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