What If My Phone Has No Dial Tone?; What If Incoming Phone Calls Do Not Ring? - Motorola MT7711 User Manual

• If the Tel1 light is ON but you can't make and receive calls, check the
connections to your phone. Is the phone cord connected snugly at both
ends?
• The Tel2 jack will only work if you have a 2 phone line service from Comcast
Xfinity.
• If your phone has a base that needs to be powered, make sure it has a
secure connection to a live outlet.
• If your phone's handset uses a battery, make sure this is fully charged.
• If you have connected to your home's telephone wiring, make sure that the
home's wiring is disconnected at the demarc from the telephone company's
network. The demarc is where the telephone company's network enters into
the home and connects to the home phone wiring.

What if my phone has no dial tone?

• Make sure your phone is plugged into a Tel port on your MT7711.
• Check the connection both at the MT7711 and at the phone.
• If your Xfinity voice subscription includes one line only, make sure you have
connected your phone to the Tel1 jack on the MT7711.
• The Tel2 jack will only work if you have a 2 phone line service from Comcast
Xfinity.
• If you have a cordless phone, make sure the base station is powered, and
the handset's battery is charged.
• If you have an Internet connection but the Tel light on the front of the
MT7711 is not lit solid even after several minutes, check with Xfinity whether
your voice service is provisioned correctly.

What if incoming phone calls do not ring?

• Make sure the ringer on your phone is turned on.
• Check whether Call Forwarding is enabled.
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