Sonos Playbase Quick Start Manual page 23

20
Eliminate annoying messages on your TV when using a cable, satellite, or set top
box remote
After you disable your TV speakers, your television might display an annoying or confusing message when
you adjust the volume on the PLAYBASE. This could be a message reminding you that your TV speakers are
off, or a volume indicator unrelated to the sound from your PLAYBASE. If you have a programmable remote
control, you can try the steps below. These steps will configure your remote control to send volume
commands that are only recognized by the PLAYBASE so the message no longer appears when you increase
or decrease the volume.
You will need to refer to the printed instructions that came with your remote control, or browse the on-screen
help menu on your cable/satellite/set-top box as the specific details will vary. If you can't find what you're
looking for, please contact your cable service provider for additional help.
Identify an unused device key
Your remote control can likely control a variety of devices. The device keys are usually located at the top of the
remote and labeled TV/Cable/CBL/STB/DVD/AUX. Identify a device key that is not currently being used (for
example, the AUX key).
If your remote will not allow additional devices to be programmed, you might wish to purchase a universal
remote to make it easier to control all your devices. Sonos recommends a Logitech® Harmony® universal
remote. See If you are using a Logitech universal remote for more information.
Program the unused device key
Programming the unused device key will add new volume commands to your remote control.
To perform this step you will need to refer to the printed instructions that came with your remote control or
browse the on-screen help menu on your cable/satellite/set-top box as the specific details will vary by
manufacturer. If you cannot locate the instructions, contact your cable service provider for additional help.
• From the list of codes that can be programmed, select a Sonos code if it appears in the list.
• If Sonos does not appear in the list, select a code for any manufacturer brand other than your TV or
other devices connected to the TV. For example if you own a Vizio TV and a Samsung Blu-ray player,
choose a Panasonic code from the list.
• DO NOT initiate an automated search for a code.
Lock your remote control to the new volume commands
Locking volume control to the new device will ensure your remote always sends the new volume commands.
This feature is likely referred to as volume lock or volume punch through in the instructions that accompanied
your remote control.
Configure your PLAYBASE to work with these new volume commands
Go to Set up a remote control for help with this step.
Verify that the problem is solved
If the problem persists, try repeating the steps above, choosing a different manufacturer brand when
programming the unused device key.
Eliminate annoying messages on your TV when using a universal remote
After you disable your TV speakers, your television might display an annoying or confusing message
whenever you adjust the volume on the PLAYBASE. This could be a message reminding you that your TV
speakers are off, or a volume indicator unrelated to the sound from your PLAYBASE. Try the steps below to
Product Guide