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FAQ Sheet
How much weight can Playbase support?
Playbase can support TVs that weigh up to 77 lb (34.9 kg).
Does Playbase pair with other Sonos speakers for surround sound?
Yes. While Playbase is a great soundbase on its own, it also wirelessly pairs with our Sub for
added bass and a pair of Sonos speakers for full surround sound. A setup with left and right rears
and a Sub gives you true 5.1 surround sound.
What audio content can I play on Playbase?
Playbase plays back all of your TV audio, once setup with the Sonos app is complete. You can
stream audio from TV, movies, video on demand, music, radio, video games, audiobooks and
podcasts.
What audio codecs and formats will Playbase support?
Playbase plays audio from PCM stereo and Dolby Digital sources.
Setting up the Sonos Playbar or Playbase
If you're setting up a Sonos Beam, you can find instructions in our article here:
Setting Up Sonos Beam
Before your Sonos Playbar or Playbase can play audio from your TV or music services, it must
be setup using the Sonos app on your tablet or mobile device. If the Playbar or Playbase is not set
up through the Sonos app, you will not receive audio. Instructions for setting up the Playbar or
Playbase are below.
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Related Manuals for Sonos Playbar
Summary of Contents for Sonos Playbar
- Page 1 Before your Sonos Playbar or Playbase can play audio from your TV or music services, it must be setup using the Sonos app on your tablet or mobile device. If the Playbar or Playbase is not set up through the Sonos app, you will not receive audio. Instructions for setting up the Playbar or...
- Page 2 3. Connect the supplied optical audio cable from the digital audio out (optical) of your TV to the audio input of the Playbar or Playbase. Be careful not to twist or bend the cable. If the Playbar or Playbase is the first Sonos component you are setting up, follow the instructions below: 1.
- Page 3 Check that the dust cap has been removed from the optical cable and that the cable is producing a red light from the end that plugs into the Sonos home theater speaker. Try another optical cable if you do not see a red light.
- Page 4 Some Netflix and Vudu content is streamed in Dolby Digital Plus, which is not supported by Sonos home theater speakers. To resolve this, open the audio settings for Netflix or Vudu, and change the audio format to Stereo instead of Dolby Digital Plus.
- Page 5 3. Check your Internet connection speed If your Internet connection slows significantly, the speed at which Sonos is able to stream from an online music service may be reduced, resulting in audio skipping or other interruptions. Try loading webpages and videos, preferably from a wired computer or laptop that is connected to the same network as Sonos, to make sure your Internet connection is working properly.
- Page 6 WiFi, or be completely out of range of your WiFi network (e.g., tracks in the queue will not play if the files are stored on a phone which is no longer within range of the WiFi network Sonos is connected to). Ensure the device is powered on and, if possible, move it closer to your home’s wireless router to strengthen the wireless connection.
- Page 7 Try playing a different channel or input on your TV and check if the dropouts are eliminated. 2. Bypass your TV Unplug the optical cable from your TV and plug your Sonos Playbar, Playbase, or Beam directly into another source that has an optical connection, such as a cable box or Apple TV. If there are...
- Page 8 Beam support Dolby Digital and Stereo/PCM formats. Depending on your TV, you can often change the audio format in the Audio settings of the TV connected to your Sonos home theater speaker. Check the user manual of your TV for specific instructions.
- Page 9 In cases like this, you can improve performance and reliability by ungrouping some of your players to make a smaller group, or by wiring some of your Sonos players to the network via Ethernet. This provides more bandwidth for the Sonos players to use when streaming lossless...