Troubleshooting Guide; Check The Followings - Samsung WM55H User Manual

Chapter 08

Troubleshooting Guide

Check the followings.

"Before calling Samsung Customer
PIP screen (HDMI) issue
Service Center, test your product
as follows. If the problem persists,
contact Samsung Customer Service Blank spaces are found on all four sides of the screen when
Center.
an HDMI cable is connected to the product and PC.
"If the product is not turned on
or off when you operate the
buttons or motion sensor of the
product, you can turn it on or off
with the Samsung remote control
or Samsung remote control
application.
The images on the screen look distorted.
The screen is not clear. The screen is blurry.
The screen appears unstable and shaky.
There are shadows or ghost images left on the screen.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem,
adjust the screen size in the HDMI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update
the graphics card driver to the latest version.
(Please contact the graphics card or computer manufacturer for further details about how to
adjust the screen settings.)
Check the cable connection to the product.
Set the resolution and frequency to the recommended level.
Check that the resolution and frequency of the PC and graphics card are set within a range
compatible with the product. Then, change the screen settings if required by referring to the
Additional Information on the product menu and the Standard Signal Mode Table.
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