Warranties And Tech Support Information - D-Link Xstack DES-3528 Series Hardware Installation Manual

Subject to the terms and conditions set forth herein, D-Link Systems, Inc. ("D-Link") provides this lifetime product warranty for hardware:
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Only for products purchased, delivered and used within the fifty states of the United States, the District of Columbia, U.S. Possessions or
Protectorates, U.S. Military Installations, or addresses with an APO or FPO, and;
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Only with proof of purchase.
Product Warranty: D-Link warrants that the hardware portion of the D-Link product, including internal and external power supplies and fans ("Hardware"),
will be free from material defects in workmanship and materials under normal use from the date of original retail purchase of the product ("Warranty
Period"), except as otherwise stated herein.
The customer's sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Warranty will be, at D-Link's option, to repair or
replace the defective Hardware during the Warranty Period at no charge to the owner or to refund the actual purchase price paid. Any repair or
replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement hardware need not be new or have an identical make,
model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any reconditioned product that D-Link reasonably
determines is substantially equivalent (or superior) in all material respects to the defective Hardware. Repaired or replacement hardware will be
warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer, and is subject to the same limitations and exclusions.
If a material defect is incapable of correction, or if D-Link determines that it is not practical to repair or replace the defective Hardware, the actual price
paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware or part
thereof that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund.
Software Warranty: D-Link warrants that the software portion of the product ("Software") will substantially conform to D-Link's then current functional
specifications for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety
(90) days ("Software Warranty Period"), provided that the Software is properly installed on approved hardware and operated as contemplated in its
documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-Link delivers the Software will be free
of physical defects. The customer's sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at D-
Link's option, to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link's functional specifications
for the Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise agreed by D-Link in
writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the license granted by D-Link for
the Software. Replacement Software will be warranted for the remainder of the original Warranty Period and is subject to the same limitations and
exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-
conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by D-Link; provided that the non-conforming
Software (and all copies thereof) is first returned to D-Link. The license granted respecting any Software for which a refund is given automatically
terminates.
Non-Applicability of Warranty: The Warranty provided hereunder for D-Link's products will not be applied to and does not cover any products obtained
through a special or unique pricing agreement, if such agreement provides for warranty terms different from those normally provided with the product or
set forth herein, nor to any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-
Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold "As-Is"
without any warranty whatsoever including, without limitation, the Warranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has
expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
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The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient
detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase invoice for the product).
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The customer must obtain a Case ID Number from D-Link Technical Support by going to https://support.dlink.com, who will attempt to assist the
customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material
Authorization ("RMA") number by completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.com/.
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After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it
will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Include any manuals or
accessories in the shipping package.
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The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products sent COD will either be
rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link Systems, Inc., 17595
Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or
replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return shipping charges shall be
prepaid by D-Link if you use an address in the United States, otherwise we will ship the product to you freight collect. Expedited shipping is available
upon request and provided shipping charges are prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA
number is not visible from the outside of the package. The product owner agrees to pay D-Link's reasonable handling and return shipping charges for any
product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-
conforming.
What Is Not Covered: The Warranty provided herein by D-Link does not cover: Products that, in D-Link's judgment, have been subjected to abuse,
accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that is not
contemplated in the documentation for the product, or if the model or serial number has been altered, tampered with, defaced or removed; Initial
installation, installation and removal of the product for repair, and shipping costs; Operational adjustments covered in the operating manual for the product,
and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware,
software, firmware or other products or services provided by anyone other than D-Link; and Products that have been purchased from inventory clearance
or liquidation sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.
While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized D-Link
Service Office. Improper or incorrectly performed maintenance or repair voids this Warranty.
Disclaimer of Other Warranties: EXCEPT AS SPECIFICALLY SET FORTH ABOVE OR AS REQUIRED BY LAW, THE PRODUCT IS PROVIDED "AS-
IS" WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY
TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO NINETY (90) DAYS. EXCEPT
AS EXPRESSLY COVERED UNDER THE WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND
PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.