Troubleshooting Tips - cable matters USB-C Multiport Travel Dock User Manual

3.6 Troubleshooting Tips

When using Power Delivery to charge a laptop, first connect all the cables
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and the USB-C charger BEFORE connecting the Dock
Check that your computer recognizes the Dock. The blue LED should be lit.
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Device Manager
Search
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Cable Matters USB-C Multiport Adapter
Cabling
Check that all cable and Dock connections are secure
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Test any connected cables with different equipment
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4K HDMI video resolution requires a 4K-rated cable
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Computer/Host Source
Test with a fully charged computer and the PD port connected to power
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Try different video resolution and refresh rates supported by the display
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Check the HDMI audio output from the Playback Devices on the taskbar
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Verify that the HDMI audio is not muted
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Test with a different USB-C port, if possible
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Disconnect all cables, reboot the computer, and reconnect everything
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Check for updated BIOS, firmware and software drivers from the computer
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manufacturer
Connected Display
Select the HDMI input from the display menu
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Adjust the audio level from the display menu
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Test with an HD (not 4K) display, if possible
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Only one 4K@60Hz display is supported. Two 4K@30Hz displays or two
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2K@60Hz displays or two 1080@60Hz displays are supported.
4K HDMI video resolution requires a 4K-rated display
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For more information about configuring dual 4K displays updating Thunderbolt
http://kb.cablematters.com
3 drivers go to:
Contact support@cablematters.com with the model numbers and
description of your hardware configuration.
USB-C™ Multiport Travel Dock with HDMI and PD
Universal Serial Bus devices
> Click on:
www.cablematters.com
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