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HDMI EXTENDER
IV. Common problems and troubleshooting
Before powering on, you should carefully check whether the cable is normal and must ensure that all
interfaces are connected correctly.
1. There is no picture and audio
A. Check whether the receiver power supply is normal.
B. Confirm that the TV input channel is correct.
C. Check if the HDMI cable is damaged.
2. Showing Connecting
A. Check the transmitter power supply is normal.
B. Check whether the WEB settings are correct.
C. Press the product reset button or power off to restart the product.
D. Cause interference with the same frequency, adjust the transmission frequency or frequency channel,
avoid the interference frequency.
3. Receive display No signal
A. Check the signal source HDMI output signal is normal.
B. Confirm the output resolution of the signal source is within the support range.
C. Make sure the source is connected to the transmitter's HDMI input.
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HDMI EXTENDER
4. Transmission distance close
A. Inadequate transmission signal, adjust the angle of the antenna or shorten the distance of devices.
B. Adjust the placement and height of transmitter and receiver to enhance wireless signal transmission.
C. Brick walls, metal doors, and concrete walls cause wireless signal attenuation to affect the transmission
distance.
D. Interference that caused by the same frequency, adjust the transmission frequency or frequency channel,
avoid the interference frequency.
5. The image is interfered
A. Inadequate signal transmission, adjust the angle of the antenna or shorten the distance of devices.
B. Adjust the placement and height of transmitter and receiver to enhance wireless signal transmission.
C. Interference that caused by the same frequency, adjust the wireless frequency or frequency channel to
avoid the interference frequency.
6. Unable to log in the web settings interface
A. Verify the transmitter and receiver are powered on and connected successfully.
B. Check whether the IP address configured on the device is set to the static IP type.
C. Check whether the IP address configured on the device is set to 192.168.1.XXX.
D. Try to replace the browser with a different browser and log in to the Wed Settings screen. Adjust the
wireless frequency or frequency channel to avoid the interference frequency.
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