Troubleshooting - D-Link DSL-2888A Quick Installation Manual

TROUBLESHOOTING

SETUP USING THE BUILT-IN WEB INTERFACE
1. HOW DO I RESET MY DSL-2888A ROUTER TO THE FACTORY DEFAULT
SETTINGS?
- Ensure the router is powered on.
- Use an unfolded paperclip to press and hold the reset button on the side of the device for more
than 10 seconds until all the front LEDs turn on. The router will reset to factory default setting
and reboot.
Note: Resetting the router to the factory defaults will erase current configuration settings.
2. HOW DO I ADD A NEW WIRELESS CLIENT OR PC IF I HAVE FORGOTTEN MY
WI-FI NAME (SSID) OR WI-FI PASSWORD?
- Use the web-based user interface to check or choose your wireless settings.
- Make sure you write down these settings so that you can enter them for each wirelessly
connected PC. The back of this document features an area to record this important information.
- If your device supports WPS, you may press the WPS button on the side of the router for
approximately 1 second to begin the WPS pairing process. Refer to your wireless device's
documentation for information on how to pair a device to your DSL-2888A using WPS.
3. WHY CAN'T I GET AN INTERNET CONNECTION USING DSL?
- If you are replacing a DSL modem or combination DSL modem router, make sure to completely
disconnect and power off your existing equipment. Connect your DSL-2888A to the wall jack
which worked with your previous DSL modem.
- Verify that the DSL LED is lit solid green. If it isn't, please contact your ISP to make sure the
service has been enabled/connected by your ISP.
- If the DSL LED is lit solid green, but the INTERNET LED is lit solid red or off, or you are having
trouble with the Setup Wizard, make sure that the username and password provided by your
ISP are correct.
- If you are still having trouble, you may need to contact your ISP for additional Bring Your Own
Device (BYOD) configuration steps. Refer to the product manual, available from your local D-Link
website for additional configuration help.
DSL-2888A
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