Essence Care@Home User Manual

Voice panic detector
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Care@Home™
Voice Panic Detector
User Guide
ESUGSC018
Version 1.9
November 2018

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Summary of Contents for Essence Care@Home

  • Page 1 Care@Home™ Voice Panic Detector User Guide ESUGSC018 Version 1.9 November 2018...
  • Page 2: Table Of Contents

    Voice Announcements ......................15 Replacing the Batteries ......................... 16 Specifications ............................19 Appendix A Stationary Panic Detector (SPD) ..................21 Appendix B Installing with Screws ......................22 Appendix C Recommended Mode of Operation ................... 24 Care@Home™ Voice Panic Detector User Guide...
  • Page 3: Overview

    (IVA) Technology technology allows residents to use the VPD to literally call for help. The technology recognizes a ™ specific spoken phrase that triggers an alarm and sends an emergency notification to the monitoring station. Care@Home™ Voice Panic Detector User Guide...
  • Page 4: Voice Extender Capability

    Give the resident first aid  Assure the resident that help is at hand  Easily and quickly identify false positives For more information, refer to 4.5 Voice Extender Capability in Action on page 13. Care@Home™ Voice Panic Detector User Guide...
  • Page 5: Installing The Vpd

    If you are installing the VPD on a wall, the recommended height is 1.4 to 1.5 m (4.6 to 4.9  ft.).  If you are installing the VPD on a wall, choose a flat, smooth surface. Care@Home™ Voice Panic Detector User Guide...
  • Page 6 The CP beeps and the ring around the CP Emergency button lights blue with a circular movement effect. Move the VPD at least 2 m (~6 ft. 7 in.) from the CP. Insert two 1.5 V C batteries, observing the correct polarity. Care@Home™ Voice Panic Detector User Guide...
  • Page 7 Tamper switch Tamper pin For added strength, secure the top and bottom of the VPD by using one of the supplied KB 2.2 x 6 screws in each of the left and right side holes. Care@Home™ Voice Panic Detector User Guide...
  • Page 8 To install the VPD on a wall: a. Clean the surface of the mounting location thoroughly. b. Remove the desk mount as shown in the figure below. c. Peel the protective strips off the mounting tape. Care@Home™ Voice Panic Detector User Guide...
  • Page 9 Press the VPD into place. e. Insert the pull cord into the opening. Pull cord opening NOTE: For information about installing the VPD using screws, refer to Installing with Screws on page 22. Care@Home™ Voice Panic Detector User Guide...
  • Page 10: Testing The Vpd Installation

    Verify that the monitoring station receives an emergency message from the CP. If you have not already tested all the ways of calling for help, go back to step 1, and test another call for help. Care@Home™ Voice Panic Detector User Guide...
  • Page 11: Operating The Vpd

    (Optional) The CP can initiate an emergency call to the monitoring station. If an emergency call is made, the monitoring station can use the VPD to communicate with the resident. NOTE: After the emergency event is resolved, make sure to re-insert the pull cord. Care@Home™ Voice Panic Detector User Guide...
  • Page 12: Sending Notifications

    Use Care@Home ™ CMS to configure the parameters to define how the VPD issues notifications to the CP. Refer to the Care@Home ™ CMS Reference for the version of Care@Home ™ installed on your resident’s premises. 4.2. LED Indications The VPD LED lights up as shown in the following table.
  • Page 13: Disabling Voice Detection

    VPD or CP, the monitoring station operator can communicate with the resident using the CP or VPD. NOTE: Depending on how Care@Home™ is configured, an emergency call triggered by the resident may go to a monitoring station or a caregiver. If emergency calls are configured to go to a caregiver, the caregiver can use the voice extender capability in the same way as a monitoring station operator.
  • Page 14 VPD1 to the Use Care@Home CMS to configure the DTMF parameters to define how the VPD voice extender ™ works. Refer to the Care@Home CMS Reference for the version of Care@Home installed on your ™ ™ resident’s premises.
  • Page 15: Voice Announcements

    VPD. The format of the announcement is: <location of VPD> For example: "Bathroom" NOTE: The announcement is also made by a CP if an emergency call is switched to the CP. Care@Home™ Voice Panic Detector User Guide...
  • Page 16: Replacing The Batteries

    If your VPD is mounted on a wall: a. Pull the cord out of the VPD. b. Hold the device on both sides, and pull the device straight off the wall mount. Care@Home™ Voice Panic Detector User Guide...
  • Page 17 The CP Emergency button lights red, indicating that the VPD powered up successfully. Close the VPD by aligning the tamper pin with the tamper switch. If you use screws to secure the VPD, screw them back in. Care@Home™ Voice Panic Detector User Guide...
  • Page 18 Replacing the Batteries Return the VPD to the table or wall mount. If your VPD is mounted on a wall, re-insert the pull cord. Care@Home™ Voice Panic Detector User Guide...
  • Page 19: Specifications

    Operating ambient temperature range: 0ºC to 45ºC (32ºF to 113ºF)  Storage temperature range: -10ºC to 60ºC (14ºF to 140ºF)  Operating humidity: up to 100% humidity  Water resistance: Water and dust resistant – IP54 compliant Care@Home™ Voice Panic Detector User Guide...
  • Page 20 Specifications Category Data Compliance      EN50134  AS4607  SRRC  EN50130-5 Environmental Class I Care@Home™ Voice Panic Detector User Guide...
  • Page 21: Appendix A Stationary Panic Detector (Spd)

    Otherwise, the SPD has similar functionality to the VPD, and has the same replaceable batteries, appearance, and physical characteristics as the VPD. You add an SPD to Care@Home™ the same way you add a VPD to Care@Home™. Care@Home™ Voice Panic Detector User Guide...
  • Page 22: Appendix B Installing With Screws

    The mounting-base has two holes. One is the tamper pin, triggering a tamper event if the VPD is disturbed. The rubber seal covering the holes is for waterproofing the VPD. The seal allows you to screw through the holes and retain the waterproofing capability. Care@Home™ Voice Panic Detector User Guide...
  • Page 23 Drill holes where marked and insert the wall anchors. Align the wall mount with the inserted wall anchors and screw the two screws through the rubber seal in the wall mount into the wall. Care@Home™ Voice Panic Detector User Guide...
  • Page 24: Appendix C Recommended Mode Of Operation

    The best environment for phrase recognition is silence to partial silence, with up to four people present. For best results, it is recommended to operate the VPD with the back cover properly closed. Care@Home™ Voice Panic Detector User Guide...
  • Page 25 Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right, either express or implied, under any patent or trademark of Essence or any third party. No use of any trademark may be made without the prior written authorization of Essence.

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