Essence Care@Home User Manual
Control panel next generation
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Table of Contents
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Summary of Contents for Essence Care@Home
- Page 1 Care@Home ™ Control Panel Next Generation User Guide ESUGSC077 Version 1.2 May 2018...
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Page 2: Table Of Contents
Removing Peripherals -PERS Only ....................20 Maintaining the CP .......................... 21 5.1. Testing the CP ........................21 5.2. Software Updates ........................ 22 5.3. Communications Maintenance ................... 22 5.4. Replacing the Backup Battery ..................... 22 Specifications ..........................23 Care@Home™ Control Panel Next Generation User Guide... -
Page 3: Overview
Control Panel (CP) is a connected, emergency-response control device, used for personal emergency applications. The CP is designed to monitor people living at home or in an assisted-living facility. The CP interfaces with the Care@Home ™ sensor devices, collects information about the resident’s daily activities, and transmits the information to the monitoring station. - Page 4 The CP has a rechargeable battery as a backup power source. The CP has an ON/OFF switch, allowing the CP to be turned OFF for storage, or while the resident is away for long periods of time. Care@Home™ Control Panel Next Generation User Guide...
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Page 5: Communications With The Monitoring Station
Cellular and Ethernet communication are supported by Pro, Family, and PERS. PSTN communication is supported by PERS. If there is a communications failure, the CP saves messages and sends them when communications are restored. Care@Home™ Control Panel Next Generation User Guide... -
Page 6: Installing The Cp
Power adapter Power adapter Power adapter SIM card – from the PSTN telephone jack LAN port dedicated to the cellular service provider dedicated to the CP LAN cable Care@Home™ Control Panel Next Generation User Guide... -
Page 7: Setting Up The Cp
2. Push the ribbed tab at the bottom of the back cover, and lift the cover off. Figure 3: Removal of the Back Cover 3. For the cellular model, insert the SIM card, with its contacts facing downward. Figure 4: Insertion of the SIM Card Care@Home™ Control Panel Next Generation User Guide... - Page 8 The battery contacts are pointing towards the CP contacts Ensure that the end of the battery pull strip is showing, and that the strip itself is not blocking the contacts. Figure 6: Inserting Backup Battery Care@Home™ Control Panel Next Generation User Guide...
- Page 9 6. Plug-in the power adapter connector into the CP power socket, securing the cable under the tab. Secure the cable under the tab Figure 8: Connecting the Power Adapter’s Cable 7. Connect the cable to power. Caution: Do not connect to a receptacle controlled by a switch. Care@Home™ Control Panel Next Generation User Guide...
- Page 10 8. For LAN models, plug the 90° LAN connector into the CP’s LAN port, securing the cable under the tab. Plug the other end of the LAN cable into your location’s nearest LAN port. LAN Port Figure 10: LAN Port and Tab Care@Home™ Control Panel Next Generation User Guide...
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Page 11: Wall Mounting The Cp
In some cases, such as when the CP is pre-configured, the ring around the EMERGENCY CALL button is blue. 2.4. Wall Mounting the CP The CP can be placed on a tabletop or mounted on a wall with screws. Care@Home™ Control Panel Next Generation User Guide... -
Page 12: Configuring The Cp Parameters
2.5. Configuring the CP Parameters CP parameters are pre-configured to manage and control the CP and the peripherals associated with the CP. If required, use the Care@Home™ CMS application to adjust the configuration for the requirements of the resident and the resident’s family. -
Page 13: Operating The Cp
Operating the CP 3. Operating the CP The CP is the core of Care@Home™, communicating with the various peripherals to monitor a resident's activity, triggering emergency and safety alarms, acting as a speakerphone, and enabling emergency conversations and remote call-in. In addition, the LEDs on the CP light up to display helpful information. -
Page 14: Emergency Alarms
Extreme temperature – triggered by any of the peripheral devices Fire – triggered by a smoke detector The ES700SK2 smoke detector features an internal siren which sounds in addition to the CP alarm if smoke is detected. Care@Home™ Control Panel Next Generation User Guide... -
Page 15: Speakerphone
The Care@Home™ Voice Panic Detector (VPD) has a voice extender capability which also allows the call center of the monitoring station or caregiver to communicate with the resident. Refer to ESUGSC018 Care@Home VPD User Guide. 3.6. Emergency Conversation Flow with the CP The CP supports the following types of conversation flow: ... -
Page 16: Half-Duplex Conversation Flow
The Communication and RESET LEDs are orange The Trouble LED is red The Activity Timer ring is blue (On) Increases the speaker volume. Increases the speaker volume one level. There are five volume levels. Care@Home™ Control Panel Next Generation User Guide... - Page 17 Disconnects call. resident’s CP. The following table shows the additional default DTMF codes which apply if Care@Home™ has a VPD with voice extender capability. Refer to ESUGSC018 Care@Home VPD User Guide. Table 2: Half-Duplex Conversation Flow with VPD Voice Extender Capability...
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Page 18: Making A Remote Call-In
The emergency conversation flow is always half-duplex. Refer to 3.6.1 Half-Duplex Conversation Flow on page 16. Refer to the Care@Home ™ CMS documentation for the version of Care@Home ™ installed on the resident’s premises. To make a remote call-in: 1. - Page 19 OFF – Activity timer is off Blinking – Activity timer expires in less than 15 minutes Blue ring ON – Message acknowledged EMERGENCY CALL Blinking – Alert in progress Care@Home™ Control Panel Next Generation User Guide...
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Page 20: Removing Peripherals -Pers Only
2. Press the RESET button, and hold for five seconds. A vocal message from the CP instructs you to press the PAIRING button to remove all peripherals. 3. Press the PAIRING button. A vocal message from the CP confirms that all devices were removed from the CP. Care@Home™ Control Panel Next Generation User Guide... -
Page 21: Maintaining The Cp
The Power LED is green. The Communication LED is red. If both LEDs do not display properly, contact your service provider. 11. Plug-in the power adapter connector into the CP power socket. 12. Replace the back cover. Care@Home™ Control Panel Next Generation User Guide... -
Page 22: Software Updates
Maintaining the CP 5.2. Software Updates When there are CP software updates, you must install the updates to your Care@Home ™ See the section on the Remote Boot feature in the Care@Home ™ CMS documentation for the version of Care@Home installed on the resident’s premises. -
Page 23: Specifications
DC – 09 SCAIP Voice Signaling Debug Printing Ethernet model: SIA IP DC – 09 SCAIP Voice Signaling Debug Printing PSTN model: Contact ID Care@Home™ Control Panel Next Generation User Guide... - Page 24 One Li-Po, 3.7 V, 1400 mAh (North America) or one 2800 mAh (Europe) 24-hour backup Rechargeable with three-year battery life Peripheral Devices Up to 64 peripheral devices can be assigned. Operating temperature 32°F to 120°F (0°C to 49°C) Care@Home™ Control Panel Next Generation User Guide...
- Page 25 Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party responsible for compliance (Essence Security International Ltd.) could void the user’s authority to operate the equipment. Care@Home™ Control Panel Next Generation User Guide...
- Page 26 This device complies with FCC Rules Part 15. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation Care@Home™ Control Panel Next Generation User Guide...
- Page 27 Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right, either express or implied, under any patent or trademark of Essence or any third party. No use of any trademark may be made without the prior written authorization of Essence.
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