Helioscreen Helioshade Full Cassette User, Maintenance & Warranty Manual

Retractable awnings

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Helioscreen Retractable Awning Range
User, Maintenance & Warranty Manual
Intelligent sun control solutions
®
www.helioscreen.com.au

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Summary of Contents for Helioscreen Helioshade Full Cassette

  • Page 1 Helioscreen Retractable Awning Range User, Maintenance & Warranty Manual Intelligent sun control solutions ® www.helioscreen.com.au...
  • Page 2: Table Of Contents

    1. Basic Information 2. Explanation of the symbols 3. Validity 4. Safety 5. Proper intended Use 6. Product Information 7. Operation 8. Cleaning / Care 9. Maintenance 10. Removal 11. Warranty 12. Service Logbook 13. Trouble Shooting 14. Product Identification www.helioscreen.com.au...
  • Page 3: Basic Information

    This symbol identifies notices that are important for the safety of persons or for the function of the awning. This symbol indicates important product information for the user. 3. Validity: This operating guide has validity for the following Helioscreen external products: ARTICULATED ARM AWNINGS- Helioshade Full Cassette Helioshade Rubix...
  • Page 4: Safety

    No modifications, extensions or conversions on Helioscreen external products may be performed without the approval of the manufacturer. Parts of Helioscreen external products not in perfect condition are to be exchanged immediately. Only original spare parts provided by the manufacturer may be used. With parts procured from third-parties there is no guarantee that these are designed and manufactured according to stressing requirements and in accordance with relevant safety.
  • Page 5: Product Information

    6. Product Information: Technical Data: The dimensions and technical details of all Helioscreen external products can be examined in the current product catalogue from any specialist retailer. Data for the electric drive: Parameter Value Mains voltage 240 V AC Current consumption 0.45 to 2.1 Amps (depending on drive)
  • Page 6: Operation

    Helioscreen external products should be retracted in the evenings and before leaving home. With the formation of ice, snow or strong wind, Helioscreen external products may not be deployed. Helioscreen external products can be used for limited protection against rain IF: The system must be used on the minimum inclination of 15°...
  • Page 7 (danger of the formation of stains and mildew, damage to the awning material and the seams). 7.2 Operating Helioscreen external products with Hand Crank a) Helioshade articulated arm series Deploying the awning: Engage hand crank in transmission lug and deploy awning to the position required or completely by turning the crank in a clockwise direction.
  • Page 8: Cleaning / Care

    7.3 Operating Helioscreen external products with Electric Drive During the course of handover of the system, training by trained specialist personnel must take place for operating the electric drive. Thereby the allocation of the operating elements is explained. Deploying the system: Press the out button and deploy product to the required degree of shading, or completely.
  • Page 9 Note: Despite the high level of technology in the manufacture of such awning fabrics, the treatment of the fabric produces small defects that cannot be avoided. These small cosmetic defects do not affect the life or the functioning of the fabric. www.helioscreen.com.au...
  • Page 10: Maintenance

    10. Removal of Helioscreen external systems: Damage to persons or property can result due to improper installation procedures. Only allow removal of system to be carried out by a Helioscreen specialist or suitably trained and licensed person. For all motorised products there is a risk of electrocution. Work on electrical components may only be carried out by licensed electricians.
  • Page 11 This is a condition of sale of Helioscreen Australia Pty Ltd Product. Helioscreen shall not be liable for loss of damage, direct or consequential, arising out of the use or inability to use, the goods or equipment supplied by Helioscreen. Before using, the Buyer/Dealer with the ultimate user shall determine the suitability of the product for its intended use and the user assumes all risks and liability in connection therewith.
  • Page 12 When the fabric is rolled up the hems and seams lay on top of one another, this increases the pressure and tension even more. Seams and hems are pressed flat and increase in length. When the awning is extended out this can lead to the side hems becoming wavy and hanging down slightly. www.helioscreen.com.au...
  • Page 13 Helioscreen’s only obligation shall be to repair or replace defective equipment which does not conform to the warranty. Helioscreen shall not be liable for any injury, loss or damage, direct or consequential, arising out of, or the inability to use, the equipment. Before using, Buyer and/or the ultimate User shall determine the suitability of the product for its intended use, and User assumes all risks and liability in connection therewith.
  • Page 14: Warranty

    If the buyer resells any Helioscreen products to another Buyer or End User, it shall include all of the terms and provisions of this warranty in such resale. Helioscreen’s responsibility to any such Third Party shall be no greater than Helioscreen’s responsibility under the warranty of the Buyer.
  • Page 15: Service Logbook

    Check arm positions at front / back are the same. Ensure  Ensure system is square & level  both arms are level at same angle.  Inspect front rail position when in ensure stopping in correct  Check motor limits are correct  positions (and cassette is closing if applicable).   Visually inspect fabric seams and hems to ensure all in good  Fabric inspection  condition and no visible damage.  Inspect all fixings are firm and have not moved loose.  Spanner check to all nuts / bolts  In particular bracket and arm fixings must be checked.  Motor cable inspection  Check motor power cable for any damage.  Inspect top cover to ensure profile it is sitting flat and locked  Cassette top cover profile  in full length along back.  Clean down all aluminium profiles with warm soapy water  Aluminium profiles and casing  using mild detergent, rinse with clean cold water.  Wash fabric with warm soapy water using mild detergent,  System fabric  rinse with clean cold water.  SERVICE COMPANY:  COMMENTS BY SERVICE STAFF:  NAME:  DATE:  PLEASE COMPLETE BI-ANNUALLY OR MORE FREQUENTLY IF REQUIRED AND KEEP ON RECORD www.helioscreen.com.au...
  • Page 16 Check arm positions at front / back are the same. Ensure  Ensure system is square & level  both arms are level at same angle.  Inspect front rail position when in ensure stopping in correct  Check motor limits are correct  positions (and cassette is closing if applicable).   Visually inspect fabric seams and hems to ensure all in good  Fabric inspection  condition and no visible damage.  Inspect all fixings are firm and have not moved loose.  Spanner check to all nuts / bolts  In particular bracket and arm fixings must be checked.  Motor cable inspection  Check motor power cable for any damage.  Inspect top cover to ensure profile it is sitting flat and locked  Cassette top cover profile  in full length along back.  Clean down all aluminium profiles with warm soapy water  Aluminium profiles and casing  using mild detergent, rinse with clean cold water.  Wash fabric with warm soapy water using mild detergent,  System fabric  rinse with clean cold water.  SERVICE COMPANY:  COMMENTS BY SERVICE STAFF:  NAME:  DATE:  PLEASE COMPLETE BI-ANNUALLY OR MORE FREQUENTLY IF REQUIRED AND KEEP ON RECORD www.helioscreen.com.au...
  • Page 17 Check arm positions at front / back are the same. Ensure  Ensure system is square & level  both arms are level at same angle.  Inspect front rail position when in ensure stopping in correct  Check motor limits are correct  positions (and cassette is closing if applicable).   Visually inspect fabric seams and hems to ensure all in good  Fabric inspection  condition and no visible damage.  Inspect all fixings are firm and have not moved loose.  Spanner check to all nuts / bolts  In particular bracket and arm fixings must be checked.  Motor cable inspection  Check motor power cable for any damage.  Inspect top cover to ensure profile it is sitting flat and locked  Cassette top cover profile  in full length along back.  Clean down all aluminium profiles with warm soapy water  Aluminium profiles and casing  using mild detergent, rinse with clean cold water.  Wash fabric with warm soapy water using mild detergent,  System fabric  rinse with clean cold water.  SERVICE COMPANY:  COMMENTS BY SERVICE STAFF:  NAME:  DATE:  PLEASE COMPLETE BI-ANNUALLY OR MORE FREQUENTLY IF REQUIRED AND KEEP ON RECORD www.helioscreen.com.au...
  • Page 18 Check arm positions at front / back are the same. Ensure  Ensure system is square & level  both arms are level at same angle.  Inspect front rail position when in ensure stopping in correct  Check motor limits are correct  positions (and cassette is closing if applicable).   Visually inspect fabric seams and hems to ensure all in good  Fabric inspection  condition and no visible damage.  Inspect all fixings are firm and have not moved loose.  Spanner check to all nuts / bolts  In particular bracket and arm fixings must be checked.  Motor cable inspection  Check motor power cable for any damage.  Inspect top cover to ensure profile it is sitting flat and locked  Cassette top cover profile  in full length along back.  Clean down all aluminium profiles with warm soapy water  Aluminium profiles and casing  using mild detergent, rinse with clean cold water.  Wash fabric with warm soapy water using mild detergent,  System fabric  rinse with clean cold water.  SERVICE COMPANY:  COMMENTS BY SERVICE STAFF:  NAME:  DATE:  PLEASE COMPLETE BI-ANNUALLY OR MORE FREQUENTLY IF REQUIRED AND KEEP ON RECORD www.helioscreen.com.au...
  • Page 19: Trouble Shooting

    Product retracts and The sensor may be in DEMO Return sensor to live range and extends in an untimely mode. 5 o'clock out of DEMO mode. response to the environment. (Yo-yo effect). www.helioscreen.com.au...
  • Page 20: Product Identification

    14. Product Identification: To assist with possible future queries or suggestions about the product, please complete the following product data at time of handover. Product model: Helioscreen order number: Date installed: Handover by / on: (signature of agent/Installer) Suppliers order details: Suppliers Contact details: www.helioscreen.com.au...

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