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Troubleshooting
Before you call a service center, please check the items in the table below .
Samsung Smart Home App cannot be searched on Play store,
GALAXY Apps or iPhone App Store .
After installing Samsung Smart Home App, the air conditioner
cannot be connected to the App .
Samsung account cannot be accessed .
A failure message appears when the device is being added .
Check that all the 3 Wi-Fi kit lamps are
turned on .
Check whether only the
Wi-Fi kit is turned on .
The control function
of Samsung Smart
Check whether the lamp of the
Home App does not
lamp of Wi-Fi kit blinks .
work .
Check whether all the lamps of the
Wi-Fi kit blinks .
Check whether the lamp
kit blinks .
The indoor unit mode of multi product model that supports
heating/cooling is displayed only one between heating and
cooling .
LED Status is still Initialized .
(LED status should be changed within one minute)
20
MULTI WIFI APP-NA_05417A-05_EN.indd 20
Problem
lamp of
of Wi-Fi
Solution
f Samsung Smart Home App supports android operating
f
system 4 . 0 (ICS) or higher . For iPhone, the App supports
iOS 7 or higher .
Connect the air conditioner to wireless router .
Check your ID and password on Samsung account screen .
f The failure might be temporary due to the distance
f
between the wired or wireless router and the air
conditioner or other problems . Try again later .
f Disconnect power to the air conditioner for 30 seconds .
f
Reconnect power and try the setting again .
Reset the Wi-Fi kit and check the kit again .
Check whether you have entered correct password for the wired/
wireless router when adding the device .
Check the status of wired/wireless router .
Check that the internet is correctly connected by using the wired/
wireless router .
The Wi-Fi kit has a problem . Contact Quietside/Samsung Tech
Support 888-699-6067 .
The Wi-Fi kit is not correctly connected to the indoor unit . Contact
Quietside/ Samsung Tech Support 888-699-6067 .
f Heat pump model is displayed automatically restrictively
f
to be able to select only the operating mode on outdoor
unit, in order to prevent the mixed control .
(* Mixed control: A situation when both cooling and
heating mode is selected in each indoor units connected
to same outdoor unit)
1 . If you turn off the other indoor unit when you want to select the
current working operation mode and the other operation
mode, all operable modes are displayed .
2 . If the master indoor unit is set up, change the operating mode
of master indoor unit .
1 . Check whether the Communication cable is correctly connected
between network PBA and interface module PBA .
2 . Replace the Wi-Fi Kit if the problem is still same, even though
connection is exactly correct .
2018-02-28 오전 11:08:36
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