Table of Contents
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Troubleshooting
This section provides information about common installation issues. If an issue has
more than one potential cause, the most common cause is listed first.
Power issues
Use the information in this section to identify and resolve issues related to power.
The Power light is not on
•
•
•
The Power light blinks immediately after the device starts, and then turns steady
green
•
The Power light is red
•
Connection issues
Use the information in this section to identify and resolve issues related to
connectivity.
The Ethernet light is not on
•
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Chapter 3
The power cable may be loose or disconnected. Check the power cable to ensure
that the cable is securely connected. If the power cable is plugged in to a power
strip or switched outlet, ensure that it is on. Ensure that you are using the power
supply that came with the video bridge.
The power supply may be faulty. Verify that the light on the power supply is green.
The AC outlet may be faulty. Try plugging the video bridge in to a known good
outlet.
The Power light blinks during POST (Power on self-test). This is normal behavior.
The POST (Power on self-test) may have failed. Press the Reset button and hold it
for 10 seconds to reset the video bridge.
The Ethernet cable may be loose or disconnected. Check the connections to
ensure that the cable is securely connected.
Troubleshooting
3
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