Samsung SNC-B5399 User Manual page 93

PROBLEM
No JPEG file is transferred via FTP/
SMTP on occurrence of intelligent
video analysis event of camera
even when the <Intelligent Video
Analysis> is set to <Enable>.
Can <Set Rules> be configured
even when the <Intelligent Video
Analysis> is set to <Disable>?
No signal is found at the Alarm
Output port even when an
intelligent video analysis event is
generated.
Cannot record into the SD memory
card.
SD memory indicator does not
turn on even when the SD memory
card is inserted.
SD memory card is inserted but
the camera does not operate
properly.
Cannot format the SD memory
card.
Verify the settings in the following sequence:
A. NTP must be properly configured.
B. The <Intelligent Video Analysis> should be set to <Enable>.
C. Alarm Video Transmission must be enabled.
D. Check for scheduling conflict.
Yes, it can be. You can set rules for events despite of the intelligent video
analysis setting.
Check alarm output port settings.
Check if the memory card is defective.
Check if the write protection tab of the memory card is set to "LOCK".
Check if the memory card is defective.
Check if the <SD Card Record> is checked in <Setup> - <Event> -
<Alarm image> menu.
Check if the memory card is inserted in the proper direction. Operation
of memory card that is formatted by other devices is not guaranteed
with this camera unit
Format the memory card again in <Setup> - <Event> - <Record
setup> menu.
Check if the write protection tab of the memory card is set to "LOCK".
SOLUTION
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