Problems And Solutions - Samsung DA99-00478C Instruction Manual

EN
Before contacting the after-sales service, perform the following simple checks. They may save you the
time and expense of an unnecessary call.
Problem
The fridge/freezer is not operating at
all and the light does not come on
when you open the refrigerator door
Food in the freezer does not freeze
correctly
Food freezes in the refrigerator
The fridge/freezer makes unusual
noises
There is a bad smell in the
refrigerator or freezer
Dew develops in the refrigerator
Frost develops in the freezer
The rear or sides of the fridge/
freezer are warm
If you cannot solve the problem, note:
Then contact your local dealer or nearest Samsung after-sales service.
14

Problems and Solutions

The nature of the problem and any warranty information
The type and model indicated on the centre of the fridge/freezer
Explanation/Solution
Check that the fridge/freezer is correctly plugged in.
Check that the wall outlet is switched on and working correctly.
Is the temperature set correctly? If ice cream in the freezer is too soft,
turn the temperature dial towards QUICK FREEZING; if it is too hard, turn
the dial towards QUICK COOLING.
Is the room temperature too high? Is the appliance exposed to
direct sunlight or a source of heat? Change its position if possible.
Is the temperature set to COLDER? Turn the temperature dial towards
COLD.
Is the room temperature too low? If it is very low, the thermostatic
controls may function incorrectly. Turn the freezer temperature dial
towards "WINTER".
Check that the fridge/freezer is installed on a level, stable surface
with sufficient space around it; adjust the front feet if necessary
(see page 6 for further details).
Are there any objects behind or under the fridge/freezer?
Is the noise coming from the compressor or does it sound like
running water (refrigerant circulating)? These noises are normal.
Is an item of food going bad?
Is all food stored in sealed containers or covered?
Has dew developed in the vegetable bin? Clean and dry the bin.
Are the evaporation slots at the front of the freezer clogged?
Clean and dry them carefully.
Clean the bio-deodorizer (refer to page 12).
Have you left the door open for a long time?
Is something preventing the door from closing properly?
Carefully clean and dry the door seals.
Have you stored food or liquids in a container without a cover?
Leave all food and liquids to cool before placing them in the
refrigerator and keep them covered.
Have you left the door open for a long time?
Is something preventing the door from closing properly?
Carefully clean and dry the door seals.
Are the evaporation slots at the front of the freezer clogged?
Clean and dry them carefully.
Have you left enough room for the air to circulate? Space the food
out as evenly as possible.
Is the room temperature too high or is the fridge/freezer exposed to a
direct source of heat, causing the fridge/freezer to operate intensively?
Move the fridge/freezer to a better position if possible.
Is there an excessively high humidity level in the room? Move the
fridge/freezer to a better position if possible.