Common Windows Problems; Common Postscript Problems; Samsung Scan Manager Problem - Samsung SCX-5935 Series User Manual

CONDITION
Faxes are not • The receiving mode should be set to fax.
received • Make sure that there is paper in the tray.
automatically. • Check to see if the display shows any error
message. If it does, clear the problem
The machine does • Make sure that the original is loaded in the
not send. document feeder or on the scanner glass.
• Check the fax machine you are sending to, to
see if it can receive your fax.
The incoming fax • The fax machine sending you the fax may be
has blank spaces or faulty.
is of poor-quality. • A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge. (See "Replacing the toner
cartridge" on page 125.)
Some of the words The fax machine sending the fax had a
on an incoming fax temporary document jam.
are stretched.
There are lines on Check your scan unit for marks and clean it.
the originals you (See "Cleaning the scan unit" on page 105.)
sent.
The machine dials a The other fax machine may be turned off, out of
number, but the paper, or cannot answer incoming calls. Speak
connection with the with the other machine operator and ask her/him
other fax machine to solve out the problem.
fails.
Faxes do not store in There may not be enough memory space to
memory. store the fax. If the display indicating the
memory status shows, delete any faxes you no
longer need from the memory, and then try to
store the fax again. Call for service.
Blank areas appear You may have chosen the wrong paper settings
at the bottom of in the user option setting. For details about
each page or on paper settings. (See "Setting the paper size and
other pages, with a type" on page 49.)
small strip of text at
the top

Samsung Scan Manager Problem

CONDITION
Samsung Scan Check your system requirements. Samsung
Manager does not Scan Manager works in Window and Macintosh
work. (See "System requirements" on page 33.)

Common PostScript problems

The following situations are PS language specific and may occur when
several printer languages are used.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTION
Troubleshooting_ 120
POSSIBLE
PROBLEM
CAUSE
PostScript file The PostScript
cannot be printed. driver may not be
installed correctly.
"Limit Check Error" The print job was
report prints. too complex.
A PostScript error The print job may
page prints. not be PostScript.
The optional tray is The printer driver
not selected in the has not been
driver. configured to
recognize the
optional tray.
When printing a The resolution
document in setting in the printer
Macintosh with driver may not be
Acrobat Reader 6.0 matched with the
or higher, colors one in Acrobat
print incorrectly. Reader.

Common Windows problems

CONDITION
"File in Use" Exit all software applications. Remove all
message appears software from the printer's startup group, then
during installation. restart Windows. Reinstall the printer driver.
"General Protection Close all other applications, reboot Windows
Fault", "Exception and try printing again.
OE", "Spool 32", or
"Illegal Operation"
messages appear.
SOLUTION
• Install the PostScript
driver. (See "Installing
USB connected
machine's driver" on
page 33, "Installing
network connected
machine's driver" on
page 39.)
• Print a configuration
page and verify that
the PS version is
available for printing.
• If the problem persists,
contact a service
representative.
You might need to
reduce the complexity of
the page or install more
memory. (See "Installing
a memory module" on
page 126.)
Make sure that the print
job is a PostScript job.
Check to see whether
the software application
expected a setup or
PostScript header file to
be sent to the machine.
Open the PostScript
driver properties, select
the Device Settings tab,
and set the tray option of
the Installable Options
section to Installed.
Make sure that the
resolution setting in your
printer driver matches
the one in Acrobat
Reader.
SUGGESTED SOLUTIONS