Before Calling For Service - Samsung HT-DB390 Instruction Manual

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not
listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact
the nearest authorized dealer or Samsung Electronics Service Center.
Symptom
Disc tray does not open.
•
Is the power cord plugged securely into the outlet?
•
Turn off the power and then turn it back on.
•
Is the region code of the disc "1" or "ALL"?
Playback does not start. DVD discs purchased from abroad may not be playable.
•
CD-ROMs and DVD-ROMs cannot be played on this DVD
player.
•
Make sure that the rating level is correct.
Playback does not start
•
Are you using a deformed disc or a disc with scratches on
immediately when the
the surface?
•
Wipe the disc clean.
Play/Pause button is pressed.
•
No sound is heard during fast playback, slow playback, and step
Sound is not produced.
motion playback.
•
Are the speakers connected properly? Is the speaker setup
correctly customized?
•
Is the disc severely damaged?
•
When listening to a CD or radio, sound is output to the front
Sound can be heard only
speakers (L/R) only. Select "PRO LOGIC II" by pressing
from a few speakers and (Dolby Pro Logic II) on the remote control to use all six speakers.
•
Make sure that the DVD disc is 5.1-CH compatible.
not all six.
•
If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
Picture does not appear, sound
•
Was the DVD player suddenly moved from a cold place to a warm
one? When condensation forms inside the player, remove the disc
is not produced, or the disc
and let the player stand for 1 or 2 hours with the power on. (You
tray opens 2 to 5 seconds later.
can use the player again after condensation disappears.)
•
Dolby Digital 5.1 CH Is there a "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
5.1 CH Surround Sound is produced only if the disc is recorded
Surround Sound is not
with 5.1 channel sound.
•
Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
produced.
the information display?
67
Check/Remedy
Symptom
• Disc is rotating but no •
Is the TV power on?
•
Are the video cables connected properly?
picture is produced.
•
Is the disc dirty or damaged?
• Picture quality is poor and
•
A poorly manufactured disc may not be playable.
picture is shaking.
•
Is the remote control being operated within its operation range of
angle and distance?
The remote control does not
•
Are the batteries exhausted?
work.
•
Have you selected the mode(TV/DVD) functions of the remote
control (TV or DVD) correctly?
Audio language and
•
Audio language and subtitles will not work for DVDs not containing
them. And depending on the disc, they may work differently.
subtitles do not work.
Menu screen does not appear even
•
Are you using a disc that does not contain menus?
when the menu function is selected.
Aspect ratio cannot be •
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
changed.
ratio only. Refer to the DVD disc jacket and then select the
appropriate function.
Can't receive radio •
Is the antenna connected properly?
•
If the antenna's input signal is weak, install an external FM
broadcast.
antenna in an area with good reception.
• The main unit is not working.
•
Turn off the power and hold the
(Example: The power goes out or
longer than 5 seconds.
strange noise is heard.)
Using the RESET function will erase all stored settings.
• The DVD player is not
Do not use this unless necessary.
working normally.
•
While the player is in the stop mode, hold the main unit's
The password for rating
longer than 5 seconds. "INITIALIZE" appears on the display and all
settings will return to the default values.
level has been forgotten.
•
Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
Check/Remedy
button on the main unit for
button for
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