Advertisement
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Games .................
Latin input mode .......
Your phone includes a game. Select "Game settings", it allows
There are two text entry methods that can be used to write
you to manage settings, in which you may set background audio and
messages:
vibrate alert.
- Normal: this mode allows you to type a text by choosing a letter or
29
a sequence of characters.
- Predictive with the Zi mode: This mode speeds up the writing of your
Services ...............
text.
Keypad inputting:
Contact your network operator to check service availability.
Fn key
:
Press once: Input a top-half character
Press twice: Lock the keyboard in top-half key
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input mode, then press again to unlock top-half
Facebook
(1)
..........
character input mode
Press: input space
Space key
:
Fn+Space: switch input mode
Facebook is a social utility that connects people with friends and
Shift key
:
In abc (Multitapabc) input mode:
others who work, study and live around them. It provides a number
Press once: only switch one character from
of features with which users interact, such as Wall, Pokes, etc.
minuscule to uppercase
To open an account online, please go to: http://m.facebook.com/.
Press twice: lock uppercase input mode
Press once: unlock the uppercase
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In eZiabc (Smartabc) input mode:
Twitter
(1)
.............
Press once: to eZi Abc
Press twice: to eZi ABC
Del key
:
Press: delete one by one
Twitter is a social networking and microblogging service that has
Press and hold: delete one by one quickly
gained notability and popularity worldwide. This feature enables
phone users to exchange news updates and ideas with a community
in the form of messages or posts. Posts are displayed on the
author's profile page and delivered to the author's subscribers or
followers.
To open an account online, please go to: http://m.twitter.com/.
You need to download the application to your phone for the first time.
(1)
May cause additional network charges for data flow to download this
application.
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General information .......
Alcatel Mobile Phones
Limited Warranty ...............
•
Website: www.alcatelonetouch.com
•
Hot Line Number: In the United States, call 877-702-3444 for
TCT Mobile North America LTD warrants to the original retail
technical support.
purchaser of this wireless device, that should this product or part
On our Internet site, you will find our FAQ (Frequently Asked
thereof during normal consumer usage and condition, be proven to be
Questions) section. You can also contact us by e-mail to ask any
defective in material or workmanship that results in product failure
questions you may have.
within the first twelve (12) months from the date of purchase as shown
An electronic version of this user guide is available in English and other
on your original sales receipt. Such defect(s) will be repaired or replaced
languages according to availability on our server: www.alcatelonetouch.
(with new or rebuilt parts) at the company's option without charge for
com
parts or labor directly related to the defect(s).
Your mobile phone is a transceiver that operates on GSM networks
Batteries, power adapters, and other accessories sold as in box items
with 850/900/1800/1900 MHz bands.
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date of
Protection against theft
(1)
purchase as shown on your original sales receipt. Such defect(s) will be
Your mobile phone is identified by an IMEI (mobile phone serial
repaired or replaced (with new or rebuilt parts) and the company's
number) shown on the packaging label and in the product's memory.
option without charge for parts or labor directly related to the
We recommend that you note the number the first time you use
defect(s).
your mobile phone by entering *#06# and keep it in a safe place. It
The limited warranty for your wireless device will be voided if any of
may be requested by the police or your operator if your mobile
the following conditions occur:
phone is stolen.
•
Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area where
Disclaimer
your mobile phone is used;
There may be certain differences between the user manual description
•
Connection to any equipment not supplied or not recommended by
and the mobile phone's operation, depending on the software release
TCT Mobile;
of your mobile phone or specific operator services.
•
Modification or repair performed by individuals not authorized by TCT
Mobile or its affiliates;
TCT Mobile shall not be held legally responsible for such differences,
•
Acts of god such as Inclement weather, lightning, power surges, fire,
if any, nor for their potential consequences, which responsibility shall
humidity, infiltration of liquids or foods, chemical products, download
be borne by the operator exclusively.
of files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless devices event labels or serial
numbers (IMEI);
•
Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts.
(1)
Contact your network operator to check service availability.
28
IP4634_ALCATEL 3001G_QG_Eng_USA_04_130624.indd 2
IP4634_ALCATEL 3001G_QG_Eng_USA_04_130624.indd 2
Switch the mobile phone off when you are near gas or flammable
Safety and use .....................
liquids. Strictly obey all signs and instructions posted in a fuel depot, gas
station, or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15 cm
We recommend that you read this chapter carefully before using your
from any medical device such as a pacemaker, a hearing aid or insulin
mobile phone. The manufacturer disclaims any liability for damage,
pump. In particular when using the mobile phone you should hold it
which may result as a consequence of improper use or use contrary to
against the ear on the opposite side to the device, if any.
the instructions contained herein.
Read and follow the directions from the manufacturer of your
•
TRAFFIC SAFETY:
implantable medical device. If you have any questions about using your
Given that studies show that using a mobile phone while driving a
mobile device with your implantable medical device, consult your
vehicle constitutes a real risk, even when the hands-free kit is used (car
healthcare provider.
kit, headset...), drivers are requested to refrain from using their mobile
To avoid hearing impairment, answer the call before holding your mobile
phone when the vehicle is not parked. Check the laws and regulations
phone to your ear. Also move the handset away from your ear while
on the use of wireless mobile phones and their accessories in the areas
using the "hands-free" option because the amplified volume might cause
where you drive. Always obey them. The use of these devices may be
hearing damage.
prohibited or restricted in certain areas.
It is recommended to have proper supervision while small children use
When driving, do not use your mobile phone and headphone to listen
your mobile phone.
to music or to the radio. Using a headphone can be dangerous and
When replacing the cover please note that your mobile phone may
forbidden in some areas.
contain substances that could create an allergic reaction.
When switched on, your mobile phone emits electromagnetic waves
Always handle your mobile phone with care and keep it in a clean and
that can interfere with the vehicle's electronic systems such as ABS anti-
dust-free place.
lock brakes or airbags. To ensure that there is no problem:
Do not allow your mobile phone to be exposed to adverse weather
- do not place your mobile phone on top of the dashboard or within
or environmental conditions (moisture, humidity, rain, infiltration of
an airbag deployment area,
liquids, dust, sea air, etc.). The manufacturer's recommended operating
- check with your car dealer or the car manufacturer to make sure
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
that the car's electronic devices are shielded from mobile phone RF
depends on device, materials and housing paint/texture).
energy.
Over 55°C (131°F) the legibility of the mobile phone's display may be
•
CONDITIONS OF USE:
impaired, though this is temporary and not serious.
You are advised to switch off the mobile phone from time to time to
Do not open or attempt to repair your mobile phone yourself.
optimize its performance.
Do not drop, throw or try to bend your mobile phone.
Remember to abide by local authority rules of mobile phone use on
Do not use the mobile phone if the glass made screen, is damaged,
aircrafts.
cracked or broken to avoid any injury.
Operational Warnings: Obey all posted signs when using mobile devices
Do not paint it.
in public areas.
Use only batteries, battery chargers, and accessories which are
Follow Instructions to Avoid Interference Problems: Turn off your
recommended by TCT Mobile Limited and its affiliates and are
mobile device in any location where posted notices instruct you to do
compatible with your mobile phone model.TCT Mobile Limited and
so. In an aircraft, turn off your mobile device whenever instructed to
its affiliates disclaim any liability for damage caused by the use of other
do so by airline staff. If your mobile device offers an airplane mode or
chargers or batteries.
similar feature, consult airline staff about using it in flight.
Your mobile phone should not be disposed of in a municipal waste.
Switch the mobile phone off when you are in health care facilities, except
Please check local regulations for disposal of electronic products.
in designated areas. As with many other types of equipment now in regular
Remember to make back-up copies or keep a written record of all
use, mobile phones can interfere with other electrical or electronic devices,
important information stored in your mobile phone.
or equipment using radio frequency.
20
21
Troubleshooting ...............
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile or any of its affiliates
Before contacting the service center, you are advised to follow the
be liable for incidental or consequential damages of any nature
whatsoever, including but not limited to commercial loss, to the full
instructions below:
extent those damages can be disclaimed by law. Some states do not
•
You are advised to fully charge (
) the battery for optimal
allow the exclusion or limitation of incidental or consequential damages,
operation.
or limitation of the duration of implied warranties, so the preceding
•
Avoid storing large amounts of data in your phone as this may affect
limitations or exclusions may not apply to you.
its performance.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to www.alcatelonetouch.com. We have placed
•
Use User Data Format to perform phone formatting, (to reset
many self-help tools that may help you to isolate the problem and
User Data format, hold down # while simultaneously pressing
eliminate the need to send your wireless device in for service. In the
the power on/off key). ALL User phone data: contacts, photos,
case that your wireless device is no longer covered by this limited
messages and files, downloaded applications like MRE games will be
warranty due to time or condition we have other options that you may
utilize our out of warranty repair options.
lost permanently.
To obtain hardware repairs or replacement within the terms of this
and carry out the following checks:
warranty, contact TCT Mobile to get an RMA number, include a copy of
the original proof of warranty coverage (e.g. original copy of the dated
My phone is frozen or cannot switch on
bill of sale, invoice), the consumer's return address, your wireless carrier's
•
Check the battery contacts, remove and reinstall your battery, then
name, alternate daytime mobile phone number, and email address with a
turn your phone on
complete problem description. Only ship the wireless device. Do not
•
Check the battery power level, charge for at least 20 minutes
ship the SIM card, memory cards, or any other accessories such as the
power adapter. You must properly package and ship the wireless device
•
If it still does not work, please use User Data Format to reset
to the repair center.
the phone
TCT Mobile is not responsible for wireless devices that do not arrive at
My phone has not responded for several minutes
the service center. Upon receipt, the service center will verify the
warranty conditions, repair, and return your wireless device to the
•
Restart your phone by pressing and holding the
address provided.
•
Remove the battery and re-insert it, then restart the phone
PROTECT YOUR HEARING
•
If it still does not work, please use User Data Format to reset
To prevent possible hearing damage, do not listen at high
the phone
volume levels for long periods. Exercise caution when holding
My phone turns off by itself
your device near your ear while the loudspeaker is in use.
•
Check whether your phone is locked when not in use, and make sure
you don't accidentally turn off your phone when locking it by pressing
the power key.
•
Check the battery charge level
•
If it still does not work, please use User Data Format to reset
the phone
29
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Some people may suffer epileptic seizures or blackouts when exposed
•
BATTERY AND ACCESSORIES:
to flashing lights, or when playing video games. These seizures or
Before removing the battery from your mobile phone, please make
blackouts may occur even if a person never had a previous seizure or
sure that the mobile phone is switched off.
blackout. If you have experienced seizures or blackouts, or if you have
Observe the following precautions for battery use:
a family history of such occurrences, please consult your doctor before
- Do not attempt to open the battery (due to the risk of toxic fumes
playing video games on your mobile phone or enabling a flashing-lights
and burns).
feature on your mobile phone. Parents should monitor their children's
- Do not puncture, disassemble or cause a short-circuit in a battery,
use of video games or other features that incorporate flashing lights
- Do not burn or dispose of a used battery in the garbage or store it
on the mobile phones. All persons should discontinue use and consult
at temperatures above 60°C (140°F).
a doctor if any of the following symptoms occur: convulsion, eye
Batteries must be disposed of in accordance with locally applicable
or muscle twitching, loss of awareness, involuntary movements, or
environmental regulations. Only use the battery for the purpose for
disorientation. To limit the likelihood of such symptoms, please take the
which it was designed. Never use damaged batteries or those not
following safety precautions:
recommended by TCT Mobile Limited and/or its affiliates.
- Play at the farthest distance possible from the screen.
This symbol on your mobile phone, the battery and the
When you play games on your mobile phone, you may experience
accessories means that these products must be taken
occasional discomfort in your hands, arms, shoulders, neck, or other parts
to collection points at the end of their life:
of your body. Follow these instructions to avoid problems such as tendinitis,
- Municipal waste disposal centers with specific bins for
carpal tunnel syndrome, or other musculoskeletal disorders:
these items of equipment
- Take a minimum of a 15-minute break every hour of game playing.
- Collection bins at points of sale.
- If your hands, wrists, or arms become tired or sore while playing, stop
They will then be recycled, preventing substances being disposed of in
and rest for several hours before playing again.
the environment, so that their components can be reused.
- If you continue to have sore hands, wrists, or arms during or after
In European Union countries:
playing, stop the game and see a doctor.
These collection points are accessible free of charge. All products with
this sign must be brought to these collection points.
PROTECT YOUR HEARING
In non European Union jurisdictions:
To prevent possible hearing damage, do not listen at high
Items of equipment with this symbol are not be thrown into ordinary
volume levels for long periods. Exercise caution when
bins if your jurisdiction or your region has suitable recycling and
holding your device near your ear while the loudspeaker is in use.
collection facilities; instead they are to be taken to collection points
•
PRIVACY:
for them to be recycled.
Please note that you must respect the laws and regulations in force in
In the United States you may learn more about CTIA's Recycling
your jurisdiction or other jurisdiction(s) where you will use your
Program at www.recyclewirelessphones.com
mobile phone regarding taking photographs and recording sounds with
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY
your mobile phone. Pursuant to such laws and regulations, it may be
AN
INCORRECT TYPE. DISPOSE
strictly forbidden to take photographs and/or to record the voices of
ACCORDING TO THE INSTRUCTIONS
other people or any of their personal attributes, and reproduce or
•
CHARGERS
distribute them, as this may be considered to be an invasion of privacy.
Home A.C./ Travel chargers will operate within the temperature range
It is the user's sole responsibility to ensure that prior authorization be
of: 0°C (32°F) to 40°C (104°F).
obtained, if necessary, in order to record private or confidential
The chargers designed for your mobile phone meet with the standard
conversations or take a photograph of another person; the
for safety of information technology equipment and office equipment
manufacturer, the seller or vendor of your mobile phone (including the
use. Due to different applicable electrical specifications, a charger you
operator) disclaim any liability which may result from the improper use
purchased in one jurisdiction may not work in another jurisdiction.
of the mobile phone.
They should be used for this purpose only.
22
23
My phone cannot charge properly
Unable to make outgoing calls
•
Make sure you are using an ALCATEL ONE TOUCH battery and
•
Make sure you have dialed a valid number and press the send key
the charger from the box
•
For international calls, check the country and area codes
•
Make sure your battery is inserted properly and clean the battery
•
Make sure your phone is connected to a network, and the network
contact if it's dirty. It must be inserted before plugging in the
is not overloaded or unavailable
charger
•
Check your subscription status with your operator (credit, SIM
•
Make sure that your battery is not completely discharged; if the
card valid, etc.)
battery power is empty for a long time, it may take around 20
•
Make sure you have not barred outgoing calls
minutes to display the battery charger indicator on the screen.
•
Make sure that your phone is not in flight mode
•
Make sure charging is carried out under normal conditions
Unable to receive incoming calls
(0°C (32°F) to + 40°C (104°F))
•
Make sure your phone is switched on and connected to a network
•
When abroad, check that the voltage input is compatible
(check for overloaded or unavailable network)
My phone cannot connect to a network or "No service" is
•
Check your subscription status with your operator (credit, SIM
displayed
card valid, etc.)
•
Try connecting in another location
•
Make sure you have not forwarded incoming calls
•
Verify the network coverage with your operator
•
Make sure that you have not barred certain calls
•
Check with your operator that your SIM card is valid
•
Make sure that your phone is not in flight mode
•
Try selecting the available network(s) manually
The caller's name/number does not appear when a call is
•
Try connecting at a later time if the network is overloaded
received
My phone cannot connect to the Internet
•
Check that you have subscribed to this service with your operator
•
Check that the IMEI number (press *#06#) is the same as the one
•
Your caller has concealed his/her name or number
printed on your warranty card or box
I cannot find my contacts
key
•
Make sure that the internet access service of your SIM card is
•
Make sure your SIM card is not broken
available
•
Make sure your SIM card is inserted properly
•
Check your phone's Internet connecting settings
•
Import all contacts stored in SIM card to phone
•
Make sure you are in a place with network coverage
The sound quality of the calls is poor
•
Try connecting at a later time or another location
•
You can adjust the volume during a call by pressing the navigation
Invalid SIM card
key
•
Make sure the SIM card has been correctly inserted
•
Check the network strength
•
Make sure the chip on your SIM card is not damaged or scratched
•
Make sure that the receiver, connector or speaker on your phone
•
Make sure the service of your SIM card is available
is clean
31
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Characteristics of power supply (depending on the country):
The World Health Organization (WHO) considers that present
Travel charger: Input: 100-240 V, 50/60 Hz, 130/150 mA
scientific information does not indicate the need for any special
Output: 5 V, 550 mA
precautions for use of mobile phones. If individuals are concerned, they
Battery:
Lithium 650 mAh
might choose to limit their own or their children's RF exposure by
•
RADIO WAVES:
limiting the length of calls, or using "hands-free" devices to keep mobile
THIS
MOBILE
PHONE
MEETS
THE
GOVERNMENT'S
phones away from the head and body. (fact sheet n°193). Additional
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
WHO information about electromagnetic fields and public health are
Your mobile phone is a radio transmitter and receiver. It is designed
available on the following website: http://www.who.int/peh-emf.
and manufactured not to exceed the emission limits for exposure to
Note: This equipment has been tested and found to comply with the
radio-frequency (RF) energy. These limits are part of comprehensive
limits for a Class B digital device pursuant to part 15 of the FCC
guidelines and establish permitted levels of RF energy for the general
Rules. These limits are designed to provide reasonable protection
population. The guidelines are based on standards that were developed
against harmful interference in a residential installation. This equipment
by independent scientific organizations through periodic and thorough
generates, uses and can radiate radio frequency energy and, if not
evaluation of scientific studies. These guidelines include a substantial
installed and used in accordance with the instructions, may cause
safety margin designed to ensure the safety of all persons, regardless of
harmful interference to radio communications. However, there is no
age and health.
guarantee that interference to radio or television reception, which can
The exposure standard for mobile phones employs a unit of measurement
be determined by turning the equipment off and on, the user is
known as the Specific Absorption Rate, or SAR. The SAR limit set by
encouraged to try to correct the interference by one or more of the
public authorities such as the Federal Communications Commission of
following measures:
the US Government (FCC), or by Industry Canada, is 1.6 W/kg averaged
- Reorient or relocate the receiving antenna.
over 1 gram of body tissue. Tests for SAR are conducted using standard
- Increase the separation between the equipment and receiver.
operating positions with the mobile phone transmitting at its highest
- Connect the equipment into an outlet on a circuit different from that
certified power level in all tested frequency bands.
to which the receiver is connected.
Although the SAR is determined at the highest certified power level, the
- Consult the dealer or an experienced radio/ TV technician for help.
actual SAR level of the mobile phone while operating can be well below
Changes or modifications not expressly approved by the party
the maximum value. This is because the mobile phone is designed to
responsible for compliance could void the user's authority to operate
operate at multiple power levels so as to use only the power required
the equipment.
to reach the network. In general, the closer you are to a wireless base
For the receiver devices associated with the operation of a licensed
station antenna, the lower the power output of the mobile phone.
radio service (e.g. FM broadcast), they bear the following statement:
Before a mobile phone model is available for sale to the public,
This device complies with Part 15 of the FCC Rules. Operation is
compliance with national regulations and standards must be shown.
subject to the condition that this device does not cause harmful
The highest SAR value for this model mobile phone when tested is 0.84
interference.
OF
USED
BATTERIES
W/Kg for use at the ear and 0.98 W/Kg for use close to the body.
For other devices, they bear the following statement:
While there may be differences between the SAR levels of various
This device complies with Part 15 of the FCC Rules. Operation is
cellphones and at various positions, they all meet the government
subject to the following two conditions:
requirement for RF exposure.
For
body-worn operation,
the
(1) this device may not cause harmful interference
cellphone meets FCC RF exposure guidelines provided that it is
(2) this device must accept any interference received, including
used with a non-metallic accessory which positions the mobile
interference that may cause undesired operation.
phone at least 10 mm away from the body. Use of other accessories
Your mobile phone is equipped with a built-in antenna. For optimal
may not ensure compliance with FCC RF exposure guidelines.
operation, you should avoid touching it or degrading it.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.phonefacts.net
24
25
I am unable to use the features described in the manual
The flickering
icon is displayed on my standby screen
•
Check with your operator to make sure that your subscription
•
You have saved too many short messages on your SIM card; delete
includes this service
some of them or archive them in the phone memory
•
Make sure this feature does not require an ALCATEL ONE TOUCH
SIM card PIN locked
accessory
•
Contact your network operator to obtain the PUK code (Personal
When I select a number from my contacts, the number
Unblocking Key)
cannot be dialed
I am unable to connect my phone to my computer
•
Make sure that you have correctly recorded the number in your
•
Make sure that you're using the right cable from the box
file
•
Make sure that you have selected the country prefix when calling
I am unable to download new files
a foreign country
•
Make sure there is sufficient phone memory for your download
•
Select the microSD card as the location to store downloaded files
I am unable to add a contact in my contacts
•
Check your subscription status with your operator
•
Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional or
The phone cannot be detected by others via Bluetooth
personal directories)
•
Make sure that Bluetooth is turned on and your phone is visible
to other users
My callers are unable to leave messages on my voicemail
•
Make sure that the two phones are within Bluetooth's detection
•
Contact your network operator to check service availability
range
I cannot access my voicemail
How to make your battery last longer
•
Make sure your operator's voicemail number is correctly entered in
•
Make sure you follow the complete charge time (minimum 3 hours)
"Messages\Alerts\Voicemail"
•
After a partial charge, the battery level indicator may not be exact.
•
Try later if the network is busy
Wait for at least 20 minutes after removing the charger to obtain
I am unable to send and receive MMS
an exact indication
•
Check your phone memory availability as it might be full
•
Switch on the backlight upon request
•
Contact your network operator to check service availability and
•
Deactivate Bluetooth when not in use
check MMS parameters
•
Verify the server center number or your MMS profile with your
operator
•
The server center may be swamped, try again later
33
34
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
•
LICENCES
Obigo®
is a registered trademark of Obigo AB.
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such
marks by TCT Mobile Limited and its affiliates is
under license. Other trademarks and trade
names are those of their respective owners.
ALCATLE 3001G Bluetooth QD
ID B020475
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
Facebook and the f Logo are trademarks of
Facebook, Inc., and are used under license.
Twitter and the T Logo are trademarks of
Twitter, Inc., and are used under license.
26
27
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
All rights reserved © Copyright 2013
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
notice.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
35
36
2013-6-24
2013-6-24
4:17:37
4:17:37
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