Troubleshooting - Samsung DVD-P360K User Manual

Troubleshooting

Before requesting service (troubleshooting), please check the following.
Problem
• Check the batteries in the remote control.
No operations can be
• Operate the remote control at a distance of no more than 20 feet.
performed with the
• Remove batteries and hold down one or more buttons for several minutes to drain
remote control.
• Ensure that the disc is installed with the label side facing up.
Disc does not play.
• Check the region number of the DVD.
• 5.1 channel sound is reproduced only when the following conditions are met. :
5.1 channel sound is
not being reproduced.
• Check whether the disc being played has the "5.1 ch" mark on the outside.
• Check if your audio system is connected and working properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
• The features or action cannot be completed at this time because:
1. The DVD's software restricts it.
The icon appears
2. The DVD's software doesn't support the feature (e.g., angles).
on screen.
3. The feature is not available at the moment.
4. You've requested a title or chapter number or search time that is out of range.
• Check if the disc has a Menu.
Disc Menu doesn't appear.
• Some of the functions selected in the Setup Menu may not work properly if the
Play mode differs from the
Setup Menu selection.
The screen ratio
• The Screen Ratio is fixed on your DVDs.
cannot be changed.
No audio.
• Make sure you have selected the correct Digital Output in the Audio Options Menu.
• Press the
The screen is blocked
• Press the
Forgot password
• Go to the contents and find the section of the instruction book that contains the
If you experience
• If the problem still cannot be solved, please contact your nearest authorized ser-
other problems.
• Make sure that the disc is not dirty or scratched.
The picture is noisy or
• Clean the disc.
distorted
They may need replacing.
the microprocessor inside the remote control to reset it. Reinstall batteries and try
to operate the remote control again.
1) The DVD player is connected with the proper Amplifier
2) The disc is recorded with 5.1 channel sound.
disc is not encoded with the corresponding function.
button (in front panel) for more than 5 seconds under no disc
inside. All settings will revert to the factory settings.
button (in front panel) for more than 5 seconds
under no disc inside. All settings including the password will revert to the factory
settings. Don't use this unless absolutely necessary.
explanations regarding the current problem, and follow the procedure once again.
vice center.
Action
Page
P3
P5
P13-14
P26-27
P25~29
P27
P26-27
P15
P28
P2
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