Dell AC511 User Manual page 19

Headphone jack
connected.
Cable not long
enough and
extension cable
cannot connect to
speaker USB cable.
Sound bar cannot
mount onto monitor.
Missing items
Audio distortion.
USB extension
cable
T-Hook
Packaging check
• Check if the headphone plug is
properly inserted
sound bar headphone jack.
• Check if the headphone plug is
not showing
connection.
• Check if the music file is not
distorted when playing without
the headphone or connected
to a known good headphone.
• Check if the 300 mm sound
bar cable length is not enough
to connect the sound bar to
the USB port, use the USB
extension cable to connect the
sound bar to the USB port.
• Check if the USB cable is not
damaged.
• Check if the T-Hook is missing.
• Check if the T-Hook is not
damaged or broken.
• Check if the Monitor/LCD
sound bar slot is open and that
no Mylar covers obstruct the
slots.
• Open the box and check if the
USB extension
inside the package.
• Check if all items as show in
"Contents of the box" are
present inside the package.
into the
intermittent
is present
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