Troubleshooting - Dell AC511 User Manual

Troubleshooting

Problems
Sound bar not
functioning properly.
Possible causes
Sound bar not
detected or
synchronized.
Possible solutions
• If
required
monitor, connect one end of
the uplink cable to the USB
port on the Dell monitor and to
the USB port on your Dell
computer.
• Once the USB cable is plugged
into the USB power source,
observe if the white LED on
the right of the sound bar
lights up.
• If the LED is not lit, check if
the USB is properly inserted to
the USB port.
• If LED is lit and the sound bar
does not function, remove or
unplug the sound bar from the
system and
computer.
• Plug in the sound bar again and
check if the LED lights up.
• If the sound bar still fails to
connect, check if the sound
bar is present
Manager.
• Swap the USB sound bar to
another USB port.
• If the other USB port works,
the first USB port maybe
faulty.
• If the other USB port does not
work, follow the steps below.
• Swap with a known-good USB
Speaker
keyboard)
sound bar to another system.
• If there is no other mouse or
system available to test with,
for your
restart
in Device
or device (e.g.
or connect
Dell
the
the
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