Troubleshooting; Try These Solutions First; Other Solutions - Bose HOME SPEAKER 500 User Manual

TRY THESE SOLUTIONS FIRST

If you experience problems with the speaker, try these solutions first:
Make sure the speaker is connected to a live AC (mains) outlet (see page 12).
Secure all cables.
Verify the state of the light bar (see page 26).
Download the Bose
Move the speaker and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
Move the speaker within the recommended range of your wireless router or
mobile device for proper operation.

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/Support/HS500
SYMPTOM
Speaker doesn't
power on
Speaker doesn't respond
during setup
Bose Music app doesn't
work on mobile device
TRO UBL E SH OOT I NG
Music app and run available software updates.
®
SOLUTION
Plug the power cord into a different AC (mains) outlet.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
Make sure you are using the Bose Music app for setup.
Make sure the Bose Music app is compatible with your
mobile device. Visit: worldwide.Bose.com/Support/HS500
Uninstall the Bose Music app on your mobile device then reinstall
the app (see page 13).
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