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Check List
Before calling for assistance, check the information in this section to see if you can remedy
any problems yourself. If you do need assistance, please call
Information section or contact your
Symptom
No images on the
screen. I cannot turn
on the monitor.
dealer.
Check List
Is the power cord connected
properly?
Can you see "Check Signal Cable"
on the screen?
If the power is on, reboot the
computer to see the initial screen
(the login screen), which can be
seen.
Can you see "Not Optimum
Mode", "Recommended Mode
1600 x 1200 60 Hz" on the screen?
Model
SyncMaster XL20
the phone number on the
Solutions
Check the power cord connection
and supply.
(Connected using the DVI cable)
If you still see an (error) message
on the screen when the monitor is
connected properly, check to see if
the monitor status is set to analog.
Press '
' button to have the
monitor double-check the input
signal source.
If the initial screen (the login screen)
appears, boot the computer in the
applicable mode (the safe mode for
Windows ME/XP/2000) and then
change the frequency of the video
card.
(Refer to
Preset Timing
Modes)
Note: If the initial screen (the login
screen) does not appear,
the Service Center or your
You can see this message when the
signal from the video card exceeds
the maximum resolution and
frequency that the monitor can
handle properly.
Adjust the maximum resolution and
frequency that the monitor can
handle properly.
If the display exceeds UXGA or 75
Hz, a "Not Optimum Mode",
"Recommended Mode 1600 x
1200 60 Hz" message is displayed.
If the display exceeds 85 Hz, the
contact
dealer.
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