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U
'
PHL2700
/ IRU2700
SER
S MANUAL
TERMINAL
CRADLE
3
7
TROUBLE
SHOOTING
This chapter contains information on solving
problems you may encounter when using the
terminal and/or cradle. If problems occur, first
carry out some general checks, before
verifying the problem with the descriptions in
this chapter.
General checks:
Make sure everything is installed properly
Check the power supply of all devices
Is the reading window of the terminal clean?
Is the optical window of the cradle clean?
Are the bar code labels readable, eg. not
damaged or poorly printed?
If the equipment still does not work after these
checks have been performed, please verify if
one of the problems described in this chapter
applies to the problem you have with the
scanner.
It is possible that you may not solve the
problems, despite our descriptions. In this
instance, please contact your dealer or
Opticon.
When the terminal needs to be repaired,
please ensure that the label with the serial
number is still present. If sending the terminal
or cradle, please use the original packing to
minimise the chances of damage.
20
Opticon user's manual
7.1 COMMUNICATION
PROBLEMS
No communication from the cradle to the
device, or data is transmitted distorted or
corrupted.
?
Power indicator of the cradle is not green.
Check if the battery case cover of the
PHL2700 is closed properly.
Clean the optical interface window of the
cradle and/or terminal, and try again.
Check all cables.
When the power indicator is still not
green, the cradle needs service.
?
No data transmitted
The cradle will only work if connected to
a PC.
Clean the optical interface window of the
cradle and/or terminal, and try again.
?
Data is corrupted, or no data is
transmitted.
Is the proper baudrate selected?
The computer needs the same baudrate
as the terminal.
Clean the optical interface window of the
cradle and/or terminal, and try again.
The terminal looses data when the battery
pack is removed for a short period.
?
The backup battery is empty.
Replace the Lithium CR2032 battery by
a new one.
U
'
PHL2700
/ IRU2700
SER
S MANUAL
TERMINAL
CRADLE
7.2 READ OPERATION
PROBLEMS
When the terminal has a problem with
reading the label:
?
The resolution of the bar code is too
high.
Decrease the distance between the bar
code and the terminal.
?
The angle between the label and the
terminal is too high.
Change the angle between the bar code
and the terminal.
?
The distance is too far or too close.
Change the distance between the bar
code and the terminal.
?
The bar code is larger than the laser
beam.
Try moving the terminal a bit further away
from the bar code.
?
The read window is dirty.
Clean the read window of the terminal.
?
The type of the bar code label is not
enabled.
Enable the bar code symbology in the
application program.
21
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